Director, Account Management (m/f/d)

What You’ll Be Part Of

As Director Account Management, you will lead a team of high performing account managers and be responsible for ensuring long-term commercial success and customer satisfaction for a portfolio of Harman customer projects. You will be actively contributing to overall Harman customer business strategy and maintain high-level customer relationships with insights into customer’s product / platform roadmap.

Your Team

This position leads a team of Account Managers supporting all Strategic Business Units (SBU) projects and Harman automotive products for your customer.

How You’ll Make An Impact

• Develop and maintain the customer account strategy and be the primary contact from Harman to capture and propagate the strategic and commercial voice of customer for a select portfolio of customer projects
• Oversee commercial and legal agreements and customer negotiations for awarded business
• Closely track customer satisfaction at senior levels, and provide strategies for course corrections when needed
• Ownership of commercial targets (revenue, EBIT, Cash Flow) for your portfolio of customer programs
• Own continuity of awarded business (extensions, follow-ons, CRs) with a view on continued lifetime profitability of your portfolio
• Develop and maintain a relationship map, including status of relationship, goals and actions to get to desired state
• Execute the HR cycle activities including hiring, performance management, succession planning, coaching and development.

What Makes You A Strong Fit

• Bachelor’s Degree in Engineering or Bachelor’s Degree in Business Management
• 10+ years of related sales experience with at least 5 years in Automotive
• 5+ years leading an Account Management organization along with customer interfacing and cultivating customer relationships
• Must have a thorough understanding of Automotive OEM’s organization and processes
• Thorough understanding of P&L statements, business cases and quotes / contracts with automotive OEMs
• Basic technical understanding of Automotive HW and SW systems
• We see AI as an important part of how work gets done. While tools may vary, a baseline familiarity with using AI to support efficiency, problem-solving, and quality is expected.

Bonus Points if You Have

• Master’s degree in Engineering or Business Management
• Experience working with the applicable customer/OEM
• Experience of working with Automotive ecosystem including different Tier levels and 3rd party suppliers
• Work experience at Tier 1 supplier of products such as audio, infotainment, connectivity, and ADAS

What Makes You Eligible

• Be willing to travel up to 30%, domestic and international travel

What We Offer

• A hybrid work environment that balances flexibility with in-person collaboration, with most office-based roles onsite three days a week.
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Attractive salary package
• An inclusive and diverse work environment that fosters and encourages professional and personal development