Director - Email Deliverablity

# Director - Email Deliverability ## Company Overview Provide a brief description of the company, its industry, and culture if details are given, otherwise remove this section. ## Job Summary We are seeking an experienced and strategic Director of Email Deliverability Services to join our team. In this role, you will lead our Email Deliverability Consulting practice, overseeing a team of deliverability consultants while defining and implementing email deliverability strategies for our enterprise clients. The ideal candidate will bring **10+ years of experience** in email deliverability consulting and people management, with a proven track record of driving operational excellence and client success. ## Responsibilities - **Leadership & Team Management** - Build, mentor, and lead a high-performing team of Email Deliverability Consultants across global regions. - Establish clear performance metrics, career development paths, and growth opportunities for team members. - Drive operational excellence through process optimization, resource allocation, and workflow management. - Foster a collaborative culture that promotes knowledge sharing and continuous improvement. - **Strategy & Consulting** - Serve as the ultimate escalation point and subject matter expert for complex deliverability challenges. - Develop innovative email deliverability methodologies and best practices tailored to client needs. - Partner with enterprise clients to design comprehensive email deliverability strategies that drive business outcomes. - Stay at the forefront of industry changes, including ISP policies, authentication standards, and compliance regulations. - **Business Growth & Client Success** - Collaborate with Sales and Customer Success teams to identify upsell opportunities and expand service offerings. - Drive revenue growth through high-quality deliverability consulting services. - Ensure client satisfaction through consistent delivery of measurable improvements in deliverability metrics. - Develop ROI models to demonstrate the business impact of improved email deliverability. - **Cross-Functional Collaboration** - Work closely with Product Management to influence the product roadmap for deliverability features. - Partner with Marketing to develop thought leadership content showcasing the company's expertise. - Collaborate with Technical Support and Engineering to resolve complex client issues. - Align with Customer Success to ensure seamless client experiences and service delivery. ## Qualifications - **Experience:** - 10+ years of progressive experience in email deliverability consulting, with significant experience serving enterprise clients. - 5+ years of people management experience, preferably leading distributed teams in a services environment. - Proven track record of building and scaling operations teams in a high-growth environment. - Experience working with global Internet Service Providers (ISPs) and managing sender reputation across various regions. - **Technical Knowledge:** - Deep expertise in email authentication protocols (SPF, DKIM, DMARC). - Comprehensive understanding of deliverability monitoring tools and analytics platforms. - Proficiency in interpreting deliverability data and transforming insights into actionable strategies. - Knowledge of email compliance regulations across different markets (CAN-SPAM, GDPR, CASL, etc.). - **Skills & Attributes:** - Exceptional leadership abilities with a focus on team development and operational excellence. - Outstanding verbal and written communication skills with the ability to translate complex technical concepts for various audiences. - Strong business acumen with an understanding of how deliverability impacts marketing ROI. - Strategic mindset coupled with a hands-on approach to problem-solving. - Customer-centric approach with a passion for driving client success. - **Education:** - Bachelor's degree in Marketing, Business, Computer Science, or related field; advanced degree preferred. - Relevant industry certifications (e.g., CIPP/E, email marketing certifications) are a plus. ## Preferred Skills - Not specified. ## Experience - Minimum 10 years of experience in email deliverability consulting and 5 years in people management. ## Environment - Typical work setting not specified. ## Salary - Not specified. ## Growth Opportunities - Highlight potential career advancement opportunities within the company, if provided. ## Benefits - List of offered benefits, such as insurance, paid leave, work policies, etc., if provided.