Director, Integrated Workforce Solutions

About This Role

As the Director, Integrated Workforce Solutions, you will sit at the intersection of HR, Digital Technology, Product Management, and AI. You will act as a strategic technology leader responsible for architecting and scaling next-generation workforce capabilities. In this role, you will lead workforce product strategy, design end-to-end AI and enterprise solutions, and align platform investments across Workday, ServiceNow, and Microsoft to measurable business outcomes and elevated employee experiences.

Key Responsibilities

• Workforce Tech Strategy & Architecture: Design and scale end-to-end enterprise workforce architecture across Workday, ServiceNow, Microsoft, and emerging AI platforms.
• AI & Automation Innovation: Lead the evaluation, piloting, and implementation of agentic AI, automation (Power Platform, Azure AI, Copilot), and intelligent workflows to modernize employee and manager experiences.
• Product Portfolio Management: Define workforce product visions, multi-year roadmaps, and value-realization metrics focused on business outcomes rather than just tech delivery.
• Value Realization & Business Cases: Develop robust business cases for technology investments and track ROI metrics/KPIs to ensure maximum business impact and platform adoption.
• Cross-Functional Executive Leadership: Serve as a trusted advisor to HR, IT, and business executives, translating complex technical strategies into clear business language and driving alignment across matrixed teams.

Core Competencies

• Success in this role requires a candidate who is a Strategic Partner aligning tech to business goals, an Innovation Pioneer scaling emerging AI technologies, and a Customer-Centric Leader focused on delivering seamless employee experiences.

Minimum Qualifications

• Bachelor’s degree in Information Systems, Computer Science, HR, Business.
• 10+ years of progressive experience in HR/Workforce Tech, Enterprise Applications, Product Management, or Solution Architecture.
• 5+ years of leadership experience managing high-performing teams, complex product portfolios, or enterprise-wide digital transformation programs.

Preferred Qualifications

• Platform Mastery: Deep expertise in Workday (architecture, configuration, integrations) alongside strong hands-on knowledge of ServiceNow (HRSD, case management) and the Microsoft Ecosystem (M365, Copilot, Power Platform, Azure AI).
• AI Implementation: Proven track record of architecting AI-enabled workforce tools, automation, and intelligent orchestrations.
• Executive Influence: Exceptional capability to lead in matrixed environments, frame business cases, and build strong enterprise partnerships.