Director, IT Clinical Apps - IT EPIC Clinical - Full Time

Position Summary

The IT Director, Clinical Applications provides strategic, operational, and personnel leadership for the organization’s clinical application portfolio. This role is responsible for ensuring the effective delivery, optimization, governance, support, and ongoing advancement of Epic and other clinical information systems that enable exceptional patient care, clinician satisfaction, operational efficiency, and organizational growth.

Reporting to the AVP, Clinical Applications, the Director leads multidisciplinary teams responsible for the implementation, maintenance, enhancement, and support of clinical systems across the enterprise. The Director serves as a key partner to operational, clinical, nursing, physician, and executive leadership to align technology solutions with organizational priorities and strategic objectives.

Essential Duties and Responsibilities

Leadership and Strategy

• Provide leadership and direction for Clinical Applications teams supporting Epic and related clinical technologies.
• Develop and execute strategic plans for clinical applications that align with organizational goals and digital transformation initiatives.
• Partner with executive, physician, nursing, and operational leaders to establish priorities and technology roadmaps.
• Foster a culture of accountability, collaboration, innovation, continuous improvement, and service excellence.
• Translate organizational strategy into measurable operational objectives.

Clinical Applications Operations

• Direct the delivery and support of clinical applications across inpatient and ancillary care settings.
• Oversee application lifecycle management, enhancement planning, issue resolution, release management, and maintenance activities.
• Monitor operational metrics and service performance to ensure timely and effective support.
• Lead efforts to improve clinician experience, workflow efficiency, and patient-centered outcomes.

Epic Governance and Change Management

• Ensure disciplined management of application enhancements, upgrades, change control processes, and testing activities.
• Maintain enterprise standards for system build, documentation, configuration, and release management.
• Coordinate cross-application initiatives to ensure consistency and minimize unintended downstream impacts.
• Support organizational adoption of Epic best practices and evidence-based workflows.

Program and Project Leadership

• Provide executive sponsorship and oversight for major implementations, upgrades, optimizations, acquisitions, integrations, and clinical transformation initiatives.
• Collaborate with project management, operational leadership, and technical teams to ensure successful project delivery.
• Identify risks, dependencies, and resource constraints and develop mitigation strategies.
• Ensure project outcomes support strategic objectives and organizational value realization.

Talent Development

• Lead, mentor, and develop managers, team leads, analysts, and other IT professionals.
• Establish clear performance expectations and support individual career development plans.
• Foster employee engagement, professional growth, succession planning, and talent retention.
• Build a high-performing team capable of supporting current and future organizational needs.

Regulatory and Compliance Responsibilities

• Ensure clinical systems comply with applicable regulatory, accreditation, privacy, and security requirements.
• Support organizational quality, safety, and compliance initiatives.
• Maintain appropriate controls related to system access, documentation, testing, and audit readiness.

Vendor and Stakeholder Management

• Develop strong relationships with software vendors, implementation partners, and consulting organizations.
• Collaborate effectively with clinical, operational, technical, and executive stakeholders.
• Serve as a trusted advisor regarding clinical application capabilities, opportunities, and challenges.

Scope of Responsibility

The Director may oversee multiple clinical application domains, including but not limited to:

• Inpatient Clinical Documentation
• Emergency Services
• Orders and Clinical Decision Support
• Long-Term Care
• Case Management
• Surgical Services and Anesthesia
• Laboratory Systems
• Imaging and Radiology Systems
• Pharmacy Applications
• Community Connect Programs
• Clinical Testing and Environment Management
• Additional enterprise clinical technologies as assigned

The role is responsible for managing leads and teams supporting enterprise clinical applications and ensuring alignment with organizational strategic objectives.

Minimum Qualifications

Education

• Bachelor's degree in Information Technology, Healthcare Administration, Nursing, Clinical Informatics, Business Administration, or related field required.

Experience

• Minimum of 8 years of progressive healthcare information technology experience.
• Minimum of 5 years of leadership experience managing teams, managers, or large-scale healthcare technology initiatives.
• Demonstrated experience supporting Epic or comparable enterprise clinical applications.
• Experience leading complex healthcare technology projects and organizational change initiatives.

Knowledge, Skills, and Abilities

• Strong understanding of healthcare operations, clinical workflows, and healthcare technology.
• Knowledge of Epic governance, implementation methodologies, optimization strategies, and support models.
• Proven leadership, communication, and relationship-building skills.
• Strong strategic planning and organizational skills.
• Experience managing budgets, staffing, and operational performance.
• Ability to influence stakeholders at all levels of the organization.
• Strong analytical, problem-solving, and decision-making capabilities.

Preferred Qualifications

• Epic certification(s) and/or leadership experience supporting Epic applications.
• Experience leading enterprise-scale clinical transformation initiatives.
• Experience with governance, portfolio management, and technology strategy development.
• Experience supporting multi-site healthcare organizations.
• Knowledge of clinical quality, patient safety, and regulatory compliance requirements.

Success Measures

Success in this role will be demonstrated through:

• Strong system reliability and service performance.
• Effective governance and change control processes.
• Achievement of strategic clinical technology objectives.
• High employee engagement and retention.
• Successful delivery of major initiatives and implementations.
• Improved clinician satisfaction and workflow efficiency.
• Advancement of organizational Epic performance, optimization, and adoption goals

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