DIRECTOR, IT SENIOR OPERATIONS & END USER SERVICES

About Cresset

Cresset is a firm built by clients, for clients. As an independent, award-winning multi-family office and private investment firm, we are reimagining the way wealth is experienced. Our purpose is to help ensure that both wealth and life are fully optimized**—integrated, intentional, and aligned with each client’s vision of success.

We provide access to the caliber of talent, ideas, and investment opportunities typically available to the largest single-family offices and institutions. Our approach is personalized, entrepreneurial, and client-first.

Cresset was built to endure. We are creating a 100+ year firm—one focused on delivering an exceptional experience, not only for the families we serve but for the team that serves them. Recognized by Barron’s among the nation’s top multi-family offices,* Cresset is guided by long-term relationships, shared success, and a belief that wealth should serve a life well lived.

Job Description

Cresset is seeking a Director, IT Seniors Ops & End User Services to help lead IT operations, end user services, and technology support services. This role will assist in engineering, helpdesk, endpoint lifecycle, collaboration technologies, Microsoft 365, SaaS delivery, executive support, and digital employee experience across a cloud-first wealth management environment.

Key Responsibilities

• Experience leading day to day IT Ops, Help Desk, Engineering, End User services
• Operational focus, and support in technology applications/platforms
• Develop enterprise endpoint strategy for Windows, macOS, Intune, Autopilot and endpoint lifecycle.
• Own Microsoft 365, Teams, Zoom, Box and employee collaboration technologies.
• Establish SLAs, KPIs and service excellence metrics.
• Drive automation, self-service, and AI-enabled service desk capabilities.
• Partner with Information Security on endpoint security, CrowdStrike, Netskope, Okta and Entra ID.
• Manage executive support services and VIP support.
• Develop hardware standards, procurement, and asset lifecycle.
• Build and mentor a high-performing ops/support organization.
• Drive continuous improvement and user satisfaction.
• Leading support teams and helpdesk
• Serve as an escalation point for complex technical and operation tasks and duties
• Experience in technology projects such as deployments, migrations, office openings, decommissions.