Director, Market Success

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RAYUS Radiology is looking for a Director, Market Success to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Director, Market Success, you will be accountable for achieving growth, market share expansion and financial performance across an assigned market. This role develops and executes market growth strategies that align sales, marketing, physician engagement, operations and clinical stakeholders around a common goal of profitable volume growth.

This is a Full-Time position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(35%) Market Growth Strategy & Performance

1. Develop and execute annual market growth plans aligned with organizational objectives
2. Lead market growth reviews and performance discussions with market leadership
3. Analyze referral activity, claims data, competitive intelligence, and market trends to identify growth opportunities
4. Establish growth strategies for key specialties, service lines, and geographic territories
5. Drive achievement of annual volume, market share, referral, and financial targets
6. Develop strategic plans for new market penetration and service line expansion
7. Ensure forecasting accuracy and accountability for market growth initiatives
8. Partner with operations leadership to remove barriers impacting customer experience and growth
9. Evaluate market performance and recommend corrective actions when targets are not achieved

1. Maintain executive-level relationships with key referral sources and strategic accounts
2. Identify opportunities to increase referral share within existing accounts
3. Lead efforts to acquire and develop new referring providers and health system relationships
4. Collaborate with radiologists and clinical leaders to strengthen physician engagement strategies
5. Monitor customer trends and proactively address risks to referral retention
6. Lead strategic customer business reviews with key stakeholders
7. Partner with Marketing to improve customer acquisition, engagement, and retention efforts

1. Serve as the market growth leader across Sales, Marketing, Operations, Radiology, and Corporate Services
2. Partner with market and regional leadership to prioritize growth investments and initiatives
3. Coordinate implementation of new services, programs, technology, and growth initiatives
4. Facilitate alignment between growth strategies and operational capacity
5. Lead change management initiatives that improve market performance and customer experience

1. Demonstrate strong leadership skills and abilities, remaining approachable and objective
2. Manage all hiring and retention processes, responsible for initial and ongoing training of new & existing team members
3. Initiate and participate in team member performance evaluations, compensation, and development, and conduct performance improvement plans, disciplinary actions, and/or up to termination if necessary
4. Facilitate and lead regular team meetings and team member one-on-one (1:1) meeting's with each direct report team member and ensure your direct report leaders are doing the same
5. Mentor and support team members, encouraging a culture of collaboration, compensation & HR systems excellence, accountability, and continuous learning and improvement
6. Determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths
7. Recruit, develop, coach and retain high-performing Market Success Managers
8. Establish clear expectations, goals, performance standards and development plans
9. Conduct field observations on a consistent frequency
10. Lead market-based growth planning and accountability meetings
11. Foster a culture of ownership, collaboration, customer focus and continuous improvement
12. Ensure consistent utilization of CRM systems, growth planning tools and reporting platforms
13. Build future leadership capabilities through succession planning and talent development
14. Drive adoption of enterprise sales, marketing and customer engagement processes