Director of At Promise Centers

The Director of At-Promise Centers leads, manages, directs, and monitors daily operations at one At-Promise location and oversees three other locations, with a primary focus on safety, high-quality programming, and positive outcomes for youth. This position recruits, retains, trains, and develops staff; maintains targeted membership and attendance; and supports consistent operational practices across all the At-Promise locations.

The Director also serves as BGCMA’s primary operational point of contact with the Atlanta Police Foundation (APF), coordinating partnership meetings, program schedules, grant deliverables, reports, and invoices. The Director collaborates closely with the Chief Programs and Operations Officer and partners with departments in the Support Center (Administrative Office) to steward the partnership.

ESSENTIAL JOB FUNCTIONS AND ACCOUNTABILITIES:

Leadership and Operations

• Serves as the point of contact for At-Promise South, the primary location, and assumes management responsibility for all other At Promise staff and volunteers working at the Club.
• Coach and develop site leaders through site visits, planning, and follow-up. Support their daily Club leadership, staff development, and host relationships while addressing barriers unique to shared-space operations.
• Support Club sites with member recruitment, attendance, retention, and participation using family and member feedback. Work with partners to address access barriers and clearly communicate schedule or location changes.
• Work closely with Human Resources and the Club Executive Director to ensure adequate staffing at each site and prepare Club teams to work effectively within host-facility procedures and shared environments.
• Support safe, welcoming Clubs and compliance with safety and risk-management requirements. Escalate conditions that threaten member safety or disrupt programming.
• Apply BGCMA organizational policies consistently and resolve operational barriers. Connect site teams with resources needed to fulfill Club and partnership commitments.
• Assist in the development and planning of the Club Programs and Operations calendar, including recommendations for site closure dates, open dates, and training dates.
• Ensure adherence to BGCMA’s emergency readiness, incident reporting, and crisis-response procedures. Guide Club Executive Directors during incidents and coordinate organizational support and follow-up.
• All other duties as assigned

Stakeholder and Partnership Management

• Serves as BGCMA’s primary operational liaison to the Atlanta Police Foundation (APF) for all four At-Promise locations; attends partner meetings and coordinates follow-up.
• Maintains positive public relations for Club programs and services and collaborates with community leaders to support Club events and activities.
• Seeks volunteer and in-kind community support and participates in organizational fundraising initiatives.
• Coordinate the development, review, and implementation of shared-use agreements with authorized BGCMA leaders and facility partners. Clarify responsibilities for space access, operating hours, storage, equipment, cleaning, maintenance, security, and costs; monitor adherence and raise renewal or change needs.
• Implement a regular cadence of communication with partner sites and organizations to keep them informed and engaged.

Program Quality and Youth Development

• Partner with the VP of Program Services to translate youth development standards into schedules, activities, staff preparation, and member experiences that work within available spaces without compromising quality or safety.
• Develop site improvement plans using program observations, participation trends, outcomes, and feedback from members, families, and partners. Define actions, responsibilities, and timelines, and assess how shared-space arrangements affect program quality and access.
• Observe programs and review implementation with Club Executive Directors to identify strengths, gaps, and support needs. Coordinate technical assistance and verify that agreed improvements strengthen delivery.
• Report site progress, partnership health, space constraints, resource needs, and improvement results to the Chief Programs and Operations Officer and relevant leaders. Recommend changes to operating arrangements, support, or resource allocation based on site evidence.

Facility and Fiscal Management

• Prepares and submits consolidated APF reports and invoices in accordance with partnership agreements and Finance procedures.
• Assess facility readiness with Site Directors. Route maintenance and repair needs to the responsible party, track resolution, and coordinate with BGCMA facilities staff on Club equipment and assigned responsibilities.
• Coordinate program calendars, room assignments, setup, storage, and transitions with hosts and other facility users. Plan for closures, competing space demands, or access changes to protect program continuity.
• Coordinate grant-funded programs with Club Site Directors and Support Center teams, aligning delivery with grant commitments and shared-space arrangements. Ensure appropriate resource use and accurate, timely program and financial reporting.
• Own the development and monitoring of the site operating budget, controlling expenses, and tracking supply inventory.

EDUCATIONAL QUALIFICATIONS AND SKILLS:

Education

• Bachelor’s degree preferred or six (6) + years of professional experience in Youth Development, Education, or related field.

Experience

• At least two (2) years of management experience in a Boys & Girls Club or youth serving organization.
• At least three (3) years of experience working with teen populations and knowledge of adolescent development.
• Experience with adjudicated youth or vulnerable populations, crisis response, grant reporting, and multi-site coordination preferred.

Skills

• Strong oral, written, interpersonal, and presentation communication skills.
• Ability to handle crisis and to resolve conflicts among staff, club members, volunteers, or families.
• Ability to manage multiple priorities across sites and work with limited supervision.
• Ability to interpret participation and outcome data and compile accurate reports.
• MS Office Suite and internet/computer competency required.
• Flexibility to work a variable schedule as dictated by programming, partnership, and meeting schedules.

Daily contact with Club staff, members, families, and outside organizations to plan, coordinate, and deliver programs. Frequent travel is required between At-Promise locations, APF meetings, special events, field trips, Club locations in the Metro Atlanta area, and the Support Center. Requires frequent contact with employees across the organization and with outside contacts, and the ability to communicate information and ideas clearly and accurately.

Must work afternoon and evening hours daily to cover regular Club hours, plus occasional weekends for fundraising events, special events, and other activities.

Physical demands include walking, climbing stairs, and sitting for four or more hours per day. This is light work, involving up to 20 pounds of force occasionally and up to 10 pounds frequently.

EMPLOYEE CLASSIFICATION:

Exempt employees are not entitled, under the Fair Labor Standards Act (FLSA), to the protections of the wage and hour laws of the state or the FLSA. Exempt employees must always be paid on a salary basis and not be subject to reduction based on the quality or quantity of work performed.