Director of Care Management

Role Summary: The Director of Care Management leads the strategic vision and organizational oversight of our community-based care programs. This executive role involves shaping long-term strategies, fostering partnerships, and guiding organizational growth to enhance services for older adults and individuals with disabilities. The position requires a leader capable of driving change, managing cross-departmental collaboration, and ensuring program excellence aligned with organizational mission and standards.

Responsibilities and Duties

• Develop and implement strategic plans to expand and improve community-based care initiatives, ensuring alignment with organizational goals and industry best practices.
• Provide executive leadership to the Care Management Department, setting priorities, establishing policies, and overseeing program development.
• Build and maintain high-level partnerships with community organizations, healthcare providers, and government agencies to extend program reach and impact.
• Lead organizational change efforts by fostering a culture of innovation, continuous improvement, and adaptive leadership.
• Collaborate with senior leadership to inform strategic decision-making and contribute to overall organizational growth.
• Oversee financial planning, resource allocation, and operational efficiency within the department.
• Promote a high-performance environment by mentoring senior staff, cultivating leadership talent, and encouraging professional development.
• Represent the organization at statewide, regional, and community forums to advocate for community-based care initiatives.
• Ensure compliance with all regulatory standards while maintaining a focus on quality improvement and participant satisfaction.

Required Knowledge, Skills and Abilities

• Proven expertise in strategic planning, organizational development, and change management at an executive level.
• Strong understanding of Medicaid, Medicare, aging/disability resources, and policy landscape affecting community care programs.
• Exceptional leadership skills with experience managing large teams across multiple functions.
• Excellent communication skills capable of engaging diverse stakeholders including board members, partners, staff, and community leaders.
• Experience in developing innovative program models that enhance service delivery while controlling costs.
• Ability to analyze complex data for decision-making and performance improvement initiatives.
• Commitment to diversity, equity, inclusion principles, and ethical leadership practices.

Education and Experience

• Education: Bachelor’s degree in health and human services (e.g.
  Social Work, Psychology, nursing, etc.), Public Health Administration or related field required.

• Licensure: License in the State of Michigan (LBSW, LMSW, or RN) preferred.

• Experience: Minimum of seven years of senior management experience in healthcare or social services organizations with a focus on community-based programs.

• Requirements: Must possess a valid Michigan Driver’s License, current automobile insurance, and reliable transportation.
  

EEO Statement: The Information Center (TIC) is committed to providing equal employment opportunities to all individuals. Employment decisions, including hiring, promotions, job assignments, and other conditions of employment, will be based on merit, qualifications, and abilities, without regard to race, creed, color, religion, national origin, ancestry, citizen status, sex or gender (including pregnancy, childbirth, pregnancy related conditions, and lactation) gender identity or expression (including transgender status), age, marital status, sexual orientation, physical or mental disability, military or veteran status, genetic information, civil rights or any other characteristic protected by federal, state, or local law.