Director of Housing Administration

Director of Housing Administration

Mission

Father Bill’s & MainSpring is committed to ending and preventing homelessness in Southern Massachusetts with programs that provide emergency and permanent housing and help people obtain skills, jobs, housing, and services. We help people who are struggling with homelessness or are at risk of homelessness to achieve self-sufficiency.

Father Bill’s & MainSpring is a growing and dynamic social service agency with particular expertise in emergency and permanent housing, job training and placement, and prevention services for individuals and families in need. Over the next five years, our strategic focus includes an increase in affordable, permanent supportive housing, a more efficient model of care for families experiencing homelessness, commitment to an enhanced delivery model to reduce the need for shelter, and improved community relations in order to achieve these goals. Our staff are thoughtful and caring individuals who share our passion for these ideals and creative approaches to helping people improve their lives. We offer a generous benefits package and a comprehensive orientation and training program, as well as ample opportunities for advancement for qualified individuals who show a commitment to our Mission.

Position Summary

The Director of Housing Administration provides strategic leadership and operational oversight for Father Bill’s & MainSpring’s housing portfolio, housing subsidy programs, and housing administration functions. Reporting to the Senior Director of Housing Services, the Director directly supervises two Housing Managers, each overseeing a team of Subsidy Specialists, Housing Accountant, as well as two Compliance Specialists. The Director is responsible for regulatory compliance, occupancy performance, subsidy utilization, asset management coordination, lotteries, fair housing, and reasonable accommodations.

The Director serves as the agency's subject matter expert on affordable housing, subsidy administration, tax credit compliance, leasing operations, and housing regulations. This position is responsible for overseeing the day-to-day operations of leasing, occupancy management, annual and interim recertifications, compliance monitoring, and subsidy management. The Director works closely with housing authorities, landlords, state agencies, and funding entities to maximize housing opportunities and ensure compliance with all federal, state, and local housing requirements.

Essential Responsibilities

Leadership and Program Management

• Provide leadership, direction, and supervision to Housing Managers and the Subsidy Specialist team.
• Establish departmental goals, performance metrics, and operational priorities aligned with agency strategic objectives.
• Ensure consistency in housing service delivery, compliance practices, and operational standards across housing programs.
• Lead regular supervisory meetings and support the professional development of staff.
• Foster a culture of accountability, collaboration, customer service, and continuous quality improvement.

Housing Operations and Occupancy Management

• Oversee the day-to-day operations of housing administration, including leasing, occupancy management, eligibility determination, subsidy utilization, and resident file management.
• Ensure timely completion of initial, annual, and interim recertifications in compliance with program regulations.
• Monitor occupancy levels, unit turnover, lease-up performance, resident retention, and waitlist management activities.
• Ensure accurate income certifications, rent calculations, leasing documentation, and resident eligibility determinations.
• Develop and implement policies and procedures related to housing operations, occupancy, and compliance.
• Provide technical guidance and training regarding affordable housing regulations and best practices.

Affordable Housing Compliance

• Serve as the agency's lead resource regarding HUD, LIHTC, HOME, Project-Based Voucher (PBV), NSPIRE, Continuum of Care (CoC), and other affordable housing programs.
• Ensure compliance with Fair Housing requirements, Housing Quality Standards (HQS), tax credit regulations, funding requirements, and agency policies.
• Conduct oversight of file reviews, compliance audits, management reviews, and quality assurance activities.
• Coordinate internal and external monitoring reviews, regulatory audits, and funder site visits.
• Ensure accurate and timely regulatory reporting and maintenance of compliance records.

Portfolio and Subsidy Administration

• Provide strategic oversight of subsidy programs and affordable housing opportunities.
• Monitor subsidy utilization, vacancies, lease renewals, resident certifications, and housing outcomes.
• Collaborate with property management partners and housing authorities to address operational and compliance concerns.
• Develop strategies to improve housing placement, occupancy rates, subsidy utilization, and housing retention outcomes.
• Support agency initiatives related to housing development, acquisition, and portfolio expansion.

Community Partnerships and External Relations

• Develop and maintain strong relationships with housing authorities, developers, landlords, property managers, and government agencies.
• Represent Father Bill's & MainSpring in regional housing initiatives, Continuum of Care committees, and affordable housing planning efforts.
• Advocate for expanded affordable housing opportunities and housing resources for program participants.
• Stay current on changes in housing regulations, funding requirements, and industry best practices.

Data Management and Reporting

• Utilize Yardi, and other housing management systems to monitor housing performance and compliance metrics.
• Review and analyze operational, occupancy, and compliance reports.
• Ensure data integrity and accurate documentation across housing programs.
• Prepare reports and presentations for senior leadership, funders, and stakeholders.

Education

• Bachelor’s degree in Public Administration, Housing Management, Social Work, or a related field.

Experience

• Minimum of seven (7) years of progressively responsible experience in affordable housing, housing administration, property management, subsidy administration, housing authority operations, or related fields.
• Minimum of five (5) years of supervisory and leadership experience overseeing multiple programs, teams, or departments.
• Demonstrated experience overseeing housing operations, including leasing, occupancy management, annual and interim recertifications, compliance monitoring, waitlist administration, and subsidy utilization.
• Extensive knowledge of HUD, LIHTC, Fair Housing, Housing Choice Voucher (HCV), HOME, and other affordable housing programs and regulations.
• Experience preparing for and managing regulatory audits, compliance reviews, management and occupancy reviews, and funder monitoring visits.
• Experience working with housing authorities, affordable housing developers, property management organizations, and government agencies preferred.
• Minimum of three (3) years of experience utilizing Yardi or comparable affordable housing/property management software for occupancy management, compliance tracking, reporting, recertifications, and subsidy administration.

Certifications

Required:

• Certified Occupancy Specialist (COS), Accredited Residential Manager (ARM), Certified Credit Compliance Professional (C3P), Tax Credit Specialist (TCS), or equivalent affordable housing certification.
• Candidates without one of the required certifications must obtain certification within twelve (12) months of hire.

Skills & Competencies

• Advanced knowledge of affordable housing operations, leasing, occupancy management, and compliance requirements.
• Strong understanding of annual and interim recertifications, income certifications, rent calculations, and subsidy administration.
• Advanced proficiency in Yardi, including leasing workflows, resident file management, recertifications, compliance reporting, occupancy tracking, and subsidy management.
• Thorough knowledge of HUD, LIHTC, Fair Housing, HOME, and related housing regulations.
• Ability to interpret and apply complex federal, state, and local housing requirements.
• Strong leadership, coaching, and supervisory skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Strong verbal and written communication skills.
• Ability to build relationships with internal and external stakeholders.
• Commitment to housing-first, trauma-informed, and client-centered practices.
• Strong project management and strategic planning skills.

Equal Opportunity Employment Statement

Father Bill’s & MainSpring is an Equal Opportunity Employer committed to fostering a diverse, equitable, and inclusive workplace. We prohibit discrimination and harassment of any kind and make all employment decisions based on qualifications, merit, and business needs. We encourage candidates from diverse backgrounds and individuals with lived experience relevant to our mission to apply.