Director of IT - F/T

The salary range for this position: $54,814.50-$82,989.00

Pay will commensurate with qualifications & experience

Benefits Overview:

• Paid Time Off: Paid vacation time based on position classification and hours worked (accrual rates increase with tenure), 3 personal days annually for eligible roles, up to 40 hours of accrued paid sick leave per year, and 9 paid holidays.
• Health & Wellness: Comprehensive medical coverage (including a High Deductible Health Plan option with employer HSA contributions), dental coverage, and vision insurance. Employees can participate in a Gym Reimbursement program to earn up to $30 per quarter.
• 100% Employer-Paid Insurance: Basic Life and AD&D insurance (1x annual salary up to $150,000) and Short-Term Disability coverage (60% of earnings up to 26 weeks) for eligible employees.
• Retirement Plan: Voluntary pre-tax 403(b) retirement savings plan available upon hire, with employer contribution eligibility after meeting age and service milestones.
• Employee Assistance & Financial Support: An Employee Assistance Program (EAP) provides free, confidential counseling, financial, and legal services to employees and adult household members. An Emergency Fund Program offers financial assistance for natural disasters, medical emergencies, or personal bills.
• Professional Development: Tuition reimbursement (up to $3,000 per year) for eligible positions after one year of service for approved job-related coursework and degree programs.
• Voluntary Perks: Supplemental health plans with annual wellness incentives, plus voluntary employee and dependent life insurance.
• Additional Perks that may apply: 30% employee shopping discount, university tuition discounts, and bonuses for employee referrals and loss prevention.

SUMMARY

The Director of IT is responsible for the strategic development and maintenance of the agency’s core information systems, cybersecurity posture, and emerging technology initiatives. This role spearheads innovation projects involving Artificial Intelligence (AI) and Business Intelligence (BI) to optimize both human services and donated goods retail operations. Additionally, the Director provides specialized technical support to the Director of Retail Technologies on a per-project basis to ensure enterprise-wide system cohesion.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Innovation & Emerging Tech: Lead the evaluation and implementation of AI and automation tools to enhance service delivery in human services and retail efficiency.
• Data Intelligence & Analytics: Develop and maintain business intelligence applications and databases to provide actionable insights into agency-wide performance.
• IT Security & Risk Management: Establish, monitor, and update security protocols and disaster recovery plans to ensure data accuracy, security, and regulatory compliance.
• Collaborative Retail Support: Provide technical expertise and surge capacity for retail technology projects on a per-project basis (e.g., system integrations or hardware rollouts).
• Infrastructure Management: Manage the planning, purchasing, and implementation of hardware and software across all agency locations.
• Perform other related essential duties as required or directed.

OTHER DUTIES

Must be able to maintain confidentiality of information related to security systems and other loss prevention strategies as related to interviews and investigations conducted throughout the organization.

SUPERVISORY RESPONSIBILITIES

Employee will directly supervise the agency’s IT department.