Director of Professional Services
Description
Job Purpose:
- The Director of Professional Services at EHM Senior Solutions is responsible for leading and managing the professional services team to ensure the delivery of high-quality services to clients. This role involves strategic planning, client engagement, and the continuous improvement of service offerings to meet the evolving needs of the senior care industry.
Key Responsibilities:
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Lead and inspire a multidisciplinary home health team to deliver compassionate, compliant, and patient-centered care.
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Serve as the Clinical Manager under the Medicare Conditions of Participation, ensuring excellence in outcomes and documentation.
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Oversee quality, performance, and patient satisfaction using WellSky and CarePort systems.
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Partner with the Executive Director to drive operational efficiency, strategic growth, and CHAP compliance.
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Hire, mentor, and develop clinical supervisors and staff; ensure ongoing education and competency validation.
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Monitor key operational indicators to anticipate staffing needs and ensure seamless continuity of care.
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Lead onboarding and orientation for new clinical hires; foster a culture of learning and accountability.