Director of Restaurant and Bars

POSITION SUMMARY

The Director of Restaurants & Bars leads all food and beverage outlet operations, including restaurants, lounges, bars, and in-room dining. This role sets service standards, drives outlet profitability, and ensures a consistent, high-quality guest experience across all venues, while developing and leading a multi-level management team.

FULL-TIME

KEY RESPONSIBILITIES

• Direct day-to-day operations of all restaurant and bar outlets, ensuring consistent service quality, cleanliness, and brand standards.

• Recruit, train, schedule, and develop outlet managers and supervisors; build bench strength for succession planning.

• Own outlet financial performance, including revenue, labor, and cost of goods; prepare and manage departmental budgets and forecasts.

• Partner with Culinary leadership on menu development, pricing, and promotions to drive covers and spend per guest.

• Monitor guest satisfaction scores and reviews, and implement service recovery and improvement plans as needed.

• Ensure compliance with liquor licensing, health codes, and responsible alcohol service regulations across all outlets.

• Lead pre-shift meetings, conduct regular floor presence during peak periods, and set the standard for guest engagement.

• Collaborate with Sales, Events, and Front Office to coordinate outlet readiness for group business and special events.

• Manage vendor relationships and purchasing for beverage programs in coordination with Purchasing and Finance.

• Conduct performance reviews, coaching, and disciplinary processes for outlet leadership in partnership with Human Resources.