Director - Subcontractor and Labor Management

Black Box® is a trusted IT solutions provider delivering cutting-edge technology solutions, products and world-class consulting services to businesses around the globe. Black Box's recent achievements showcase phenomenal growth that aims to reach a $2 billion milestone in the next three years.

With more than 50 years of technology excellence and around 4000 team members globally, managing over 2000 customers across 35 countries we are uniquely positioned to build a global IT services brand that can deliver maximum value, world-class integrated solutions, deliver results, cultivate strategic relationships, and enable lasting relevance for our customers across six continents.

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Role: Director, Subcontractor & Labor Management

The Director, Subcontractor & Labor Management is responsible for developing and executing Black Box's labor sourcing, subcontractor management, workforce capacity, and field resource strategies across all service delivery operations. This role ensures the organization maintains the appropriate labor resources, subcontractor partnerships, compliance controls, and performance management processes necessary to support profitable growth, operational excellence, and customer satisfaction.

The Director serves as the strategic link between Sales, Operations, Delivery, Procurement, PMO, Legal, and Finance to ensure labor resources are available, scalable, compliant, and cost-effective in support of Black Box's data center, structured cabling, networking, deployment, and managed services businesses.

Primary Roles & Responsibilities:

Labor Strategy & Workforce Planning

• Develop enterprise labor strategies supporting growth initiatives and project execution.
• Establish labor capacity planning and forecasting processes across service delivery operations.
• Create national and regional labor coverage models to support customer requirements.
• Identify labor market risks and develop mitigation plans.
• Support large-scale project staffing strategies, including surge labor requirements.
• Partner with Operations and PMO teams to forecast workforce demand and deployment requirements.

Subcontractor Management

• Develop and maintain a high-performing subcontractor network across North America.
• Establish subcontractor qualification, onboarding, governance, and performance management standards.
• Build strategic partnerships with national, regional, and specialty labor providers.
• Manage subcontractor scorecards, KPIs, and performance reporting.
• Ensure subcontractors meet quality, safety, compliance, and customer service expectations.
• Lead subcontractor escalation management and corrective action programs.

Commercial & Contract Management

• Establish subcontractor contracting standards and labor rate governance.
• Partner with Procurement and Legal teams on Master Service Agreements (MSAs), supplier contracts, and commercial negotiations.
• Optimize labor costs while maintaining delivery quality and customer satisfaction.
• Manage subcontractor pricing strategies and preferred supplier programs.
• Ensure compliance with insurance, certifications, licensing, and contractual requirements.

Field Operations Support

• Support labor mobilization plans for large-scale customer deployments.
• Develop labor strategies supporting data center, network infrastructure, and structured cabling projects.
• Align subcontractor resources to operational priorities and customer commitments.
• Improve subcontractor utilization and deployment effectiveness.
• Manage labor allocation and capacity during peak demand periods.

Compliance, Risk & Governance

• Ensure subcontractor compliance with Black Box quality, safety, operational, and customer standards.
• Establish and maintain supplier risk assessment and monitoring programs.
• Manage subcontractor audit processes and remediation actions.
• Monitor customer-specific labor compliance requirements.
• Oversee union labor strategies and compliance requirements where applicable.
• Develop contingency plans for labor shortages, workforce disruptions, and supplier risks.

Supplier Performance Management

• Implement enterprise supplier scorecards and governance frameworks.
• Track safety, quality, productivity, responsiveness, and customer satisfaction metrics.
• Conduct quarterly business reviews with strategic labor and staffing partners.
• Drive continuous improvement initiatives with subcontractors and suppliers.
• Lead corrective actions and performance recovery plans for underperforming suppliers.

Leadership & Strategic Impact

• Build a scalable labor ecosystem that supports business growth objectives.
• Establish labor management as a strategic organizational capability.
• Improve labor availability, productivity, quality, safety, and operational performance.
• Develop executive-level visibility into labor costs, workforce risks, capacity planning, and supplier performance.
• Enable successful execution of complex customer projects through effective workforce planning and subcontractor management.
• Collaborate across Sales, Operations, PMO, Procurement, Finance, Legal, and Service Delivery teams to support business objectives.

Knowledge, Skills, Abilities

Accountability – Demonstrates ownership for labor strategy, subcontractor performance, workforce planning, and supplier governance. Drives organizational success through execution and continuous improvement.

Strategic Thinking – Develops long-term workforce and subcontractor strategies aligned with company growth objectives. Anticipates labor market trends, capacity challenges, and operational risks.

Leadership & Influence – Leads cross-functional initiatives and influences stakeholders at all organizational levels. Builds strong partnerships with internal teams, suppliers, and subcontractor networks.

Supplier Relationship Management – Establishes and maintains strategic supplier relationships that support operational excellence, quality, cost efficiency, and scalability.

Commercial Acumen – Applies strong business judgment in contract negotiations, labor costing, supplier management, and resource optimization.

Problem Solving & Decision Making – Identifies operational challenges, evaluates alternatives, and implements effective solutions to support delivery objectives.

Results Focused – Demonstrates a commitment to achieving business goals through labor efficiency, supplier performance improvement, workforce scalability, and customer satisfaction.

Customer Focus – Aligns labor and subcontractor strategies with customer commitments, service quality expectations, and delivery performance objectives.

Education / Experience Requirements

• Bachelor's degree in Business Administration, Supply Chain, Operations Management, Construction Management, Engineering, or a related field; Master's degree preferred.
• 10+ years of progressive leadership experience in labor management, workforce planning, field operations, subcontractor management, supplier management, or related operational functions.
• Experience managing subcontractor networks and labor sourcing strategies across multiple geographic regions.
• Experience supporting large-scale deployment, infrastructure, construction, telecommunications, data center, or technology services organizations.
• Strong understanding of workforce forecasting, labor planning, subcontractor governance, and supplier relationship management.
• Experience negotiating supplier agreements, labor contracts, and commercial terms.
• Working knowledge of union and non-union labor environments.
• Strong financial acumen, including labor cost analysis, budget management, and profitability optimization.
• Experience developing and implementing supplier scorecards, governance structures, and performance improvement programs.
• Proven ability to collaborate with Operations, PMO, Procurement, Legal, Finance, and Executive Leadership teams.

Preferred Qualifications

• Experience within telecommunications, structured cabling, data center, network infrastructure, or managed services industries.
• Certification in Supply Chain, Procurement, Project Management, or Operations Management disciplines.
• Demonstrated success building scalable labor and subcontractor management programs in high-growth environments.
• Experience leading enterprise supplier governance and workforce capacity planning initiatives.

Success Profile

This role serves as the executive owner of labor strategy, subcontractor performance, workforce capacity, supplier governance, and labor scalability. The successful candidate will ensure Black Box has the skilled resources required to meet customer commitments while protecting margin, quality, safety, compliance, and delivery performance.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.