Division Director of Transportation (9135)

About the Organization:

The Arc Prince George’s County serves more than 500 individuals with disabilities through a variety of programs, services and supports. Our primary areas of support are community living, family and personal supports, employment services, and day programs - all with an emphasis on person-centered community involvement and inclusion. To learn more about us, please visit .

Position Overview:

The Arc is seeking a full-time Division Director of Transportation. Reporting to the Chief Operations Officer (COO), this position is responsible for overseeing the Transportation department and focuses on managing one or more dedicated contract transportation accounts to meet customer service expectations and achieving both operational and key performance goals. Develop new business opportunities. Monitors key performance metrics and analyzes operational variables and implement solutions that positively impact account performance. You will play a critical role in the growth of the department by expanding existing services and creating new business opportunities.

Success in the First 90 Days Looks Like:

1. Increase Wheels to Wellness trips to 50 per week and fully expend COG grant amounts.

2. Evaluate the suitability of the current customer routing system and accounting platform.

3. Visit and build relationships with referral partners including hospitals, medical centers, etc.

The Role in a Nutshell:

• Provide oversight of the day-to-day operations of Transportation department.

• Identify new business opportunities by researching industries. Tracks down potential clients through networking or outreach and leads contract talks and closes agreements that increase revenue.

• Lead efforts for continuous service level improvements, engaging all involved parties (internal and external).

• Work cross-functionally to minimize service disruptions.

• Stay on top of industry/market conditions and trends and leverage industry resources and knowledge to provide insight, identify best practices and new technology to get results

• Manage the operation with integrity to achieve key performance goals. Monitor, analyze and improve all primary variables impacting operating revenue and costs. Act with a sense of urgency to achieve exceptional performance.

• Build a strong partnership with customers through regular professional communication, problem solving and relationship building. Continually assess service performance levels and take timely action to remove performance barriers.

• Promote and monitor employee safety and take proactive steps to create a positive safety culture. Partner with customer, internal and external resources as necessary to identify, evaluate and remove safety obstacles. Ensure compliance with safety programs and protocols as well as federal, state and local regulations.

• Embrace, promote and lead continuous improvement efforts.

Standout Competencies You Must Have:

• New Business Development: Experience in identifying new business opportunities by researching industries. Tracks down potential clients through networking or outreach and leads contract talks and closes agreements that increase revenue.

• Strategic Leadership: Experience setting departmental strategic direction and providing oversight of cross-system strategic planning, data analysis, and evaluation efforts.

• Fiscal Management: Demonstrated knowledge of planning, developing, organizing, implementing, and coordinating budgets and financial activities for a department.

• Quality Service Delivery: Experience providing direction and guidance for the development, implementation and evaluation of plans, programs, activities, and operational policies and procedures needed for an effective delivery system of community living services.

• Workforce Management: Experience overseeing departmental workforce development efforts.