Dutch-Speaking Support Specialist – E-commerce Platform

Job Details:
- Role: Dutch-Speaking Support Specialist – E-commerce Platform.
- Location: Portugal – Fully Remote.
- Employment type: Full-time.
- Starting dates: 9 or 16 November 2026.

The Offer:
- Base salary: €1,434.82 gross/month.
- Meal allowance.
- Holiday and Christmas allowances paid monthly.
- 22 days of paid annual leave + Portuguese public holidays.
- Health insurance from day one.
- Paid training: 6 days, 8 hours per day.
- Training compensation upon successful completion.
- Full-time Portuguese employment contract (40 hours/week).

Requirements:
- Dutch: Native or C1+
- English: B2+
- Strong communication and problem-solving skills.
- Comfortable using digital tools and customer management systems.
- Ability to work independently in a remote environment.
- Customer-focused mindset and attention to detail.
- Previous customer support experience is an advantage, but not mandatory.

Your Role:
- Provide customer support via phone and email.
- Assist with enquiries related to orders, deliveries, payments, and returns.
- Troubleshoot customer issues and provide effective solutions.
- Support external sellers with their questions and needs.
- Provide information about digital products and platform services.
- Escalate complex issues to the relevant internal teams.
- Maintain accurate records of customer interactions and follow internal processes.

Location: Remote - Portugal

Skills required for this job:

• Customer service systems
• Customer support
• Use of digital tools