Duty Manager

Your next career move comes with travel perks. Enjoy exclusive Ambassador hotel discounts at Coast Hotels and APA Hotels while building your career with a company that invests in its people.
We're looking for a Duty Manager who will lead by example and support daily Front Office operations.
You will contribute to the overall success of the hotel by ensuring exceptional guest service, operational efficiency, and team performance at Coast Chilliwack Hotel by APA.

What Makes This Role Exciting?

Earn competitive wages and enjoy extended health and dental benefits.
Gain valuable leadership experience.
Coach and develop team members.
Play a key role in enhancing guest satisfaction.
Help drive operational excellence across the hotel.

What You'll Do

Education in hospitality management or a related field, experience in the hospitality industry, or a combination of both.

Supervise Front Desk operations and team members.
Lead shifts and provide operational support.
Assist with training, coaching, and employee development.
Resolve guest concerns and service recovery situations.
Monitor service standards and operational procedures.
Support scheduling and daily task assignments.
Ensure compliance with hotel policies and procedures.
Assist with reporting and administrative tasks.
Collaborate with other departments to achieve operational goals.
Perform other duties as assigned.

What You Bring

Education in hospitality management or a related field, 4 plus years in experience in the hospitality industry, or a combination of both.

Previous Front Desk or hospitality experience.
Leadership or supervisory experience is an asset.
Excellent guest service and communication skills.
Strong organizational and problem-solving abilities.
Ability to remain calm under pressure.
Team-building and coaching skills.
Flexibility to work various shifts, including weekends and holidays.
Commitment to delivering exceptional guest experiences.