Dynamics 365 Technical Product Owner

Dynamics 365 Technical Product Owner

📍 Kraków | Hybrid (2 days per week from the office)

💼 B2B | 190–230 PLN/h

We are looking for a Dynamics 365 Technical Product Owner to join a global technology team responsible for the Digital Query Management (DQM) platform - a strategic solution built on Microsoft Dynamics 365, supporting thousands of users across 30+ countries. You will shape the product vision, drive the roadmap, and lead the design and delivery of D365 Customer Service & Marketing solutions.

What you will be doing:

• Build and own the product vision, roadmap and backlog for DQM on Dynamics 365

• Collaborate with business stakeholders and functional analysts to gather requirements

• Translate business needs into scalable technical solutions within Dynamics 365

• Lead design discussions and provide guidance on native vs. custom capabilities

• Support implementation, configuration and customisation of D365 modules

• Prepare functional design documentation, including specs for integrations and data migration

• Work closely with engineering teams to deliver high‑quality CRM features

• Communicate complex technical topics to both technical and non‑technical audiences

• Contribute to continuous improvement of processes, tooling and platform capabilities

What we are looking for:

• 3+ years of experience with Dynamics 365 Customer Service and Marketing (Customer Insights)

• 5+ years of project experience, including 3+ years in consulting or product‑focused roles

• Strong understanding of D365 configuration, customisation and solution design

• Experience building CRM forms, views, dashboards and workflows

• Ability to compare solution options and provide technical thought leadership

• Proven experience gathering and documenting business requirements

• Strong analytical skills and ability to design scalable, maintainable solutions

• Experience with collaboration tools (e.g., Confluence, Jira)

Nice to have:

• Experience with Power Platform (Power Apps, Power Automate, Dataverse)

• Familiarity with SQL, data analysis and integration patterns

• Knowledge of financial services processes

• Experience with Visual Studio, PowerBI, O365 administration or TFS

• Ability to translate business needs into clear technical specifications