E-Commerce Assistant Manager

SUMMARY:

The E-Commerce Assistant Manager manages the overall operation of the ShopGoodwill Department. Duties include, but are not limited to the improvement, development, and management of ShopGoodwill.com and eBooks operation, including accepting and processing donations, assisting online customers, processing returns, shelving and shipping orders and training.

ESSENTIAL FUNCTIONS:

1. Ensures ShopGoodwill and E-Books employees are meeting or exceeding their respective production goals and processing (pictures), postings and shipping.
2. Inspects listings to ensure accuracy of descriptions, spelling and necessary information to maximize the listings potential value.
3. Will manage the overall operation in the absence of the E-Commerce Manager.
4. Achieving departmental daily average sales.

DUTIES & RESPONSIBILITIES:

1. Assists in supervising the posting of media into the inventory system, shelving and or processing.
2. Ensures inventory growth and maintenance goals are obtained.
3. Ensures production goals are met and sort counts are accurately maintained for all incoming and outgoing materials.
4. Supervises and performs packaging and shipping to accurately ship orders and exchanges.
5. Must have the ability to write grammatically correct descriptions of merchandise that are for sale on the ShopGoodwill website.
6. Performs administrative duties such as opening and closing department, responsible for carrying keys, able to process time sheets and payroll, follow procedures for handling money and bank deposits.
7. Works with E-Commerce Manager to analyze workflow processing and recommends process improvements to ensure rapid and efficient operation. Continually analyzes marketplaces and pricing strategies and implement improvements when required.
8. Completes all assigned reports in a timely manner including: Daily sheets report (DSR) report and manage all customer refunds and credits.
9. Photograph items with a digital camera.
10. Upload photos into computer and reformat picture sizes.
11. Post descriptions and photos onto ShopGoodwill.com website.
12. Ensures inventory growth, inventory maintenance and product flow is achieved.
13. Ensures customer receives efficient and courteous service. Receives and answers, within established guidelines, customer questions and complaints.
14. Executes the Kaizen 5-minute drills to maintain clean/safe, workstations. Ensures work areas are organized, maintained, and cleaned at the end of each day.
15. Demonstrates ethical work practices. Ensures departmental compliance with all company policies and procedures.
16. Contributes to making budget and reducing expenses.
17. Maintains a positive, team-oriented relationship with management, peers, and subordinates; encourages positive interactions between all departments.
18. Maintains and ensures safety in the workplace.
19. Assist in facilitating the completion of all training guides according to procedure.
20. Assist in the development of Standard Operating Procedures (SOP’s) and other training materials as necessary.
21. Excellent attendance and punctuality, and good customer service skills.
22. Ensures a safe working environment by observing and practicing safe work habits and provides safety training as needed.
23. Must perform all other duties as assigned.