Electronics Maintenance Technician II

Location: Charleston, SC (remote will be considered)
Position: Electronics Technician Maintenance II
Travel: Up to 90% (CONUS and OCONUS)

Overview

ITC Defense is seeking an Electronics Technician Maintenance II (ETM II) to support the Child and Youth Program (CYP) Closed Circuit Television (CCTV) and Life Cycle Support Contract. The primary purpose of this position is to ensure the continued functionality and reliability of CCTV and access control systems that help protect children, families, and staff at CYP facilities worldwide.

This is a field-focused role with frequent travel to CONUS and OCONUS locations. It’s a good fit for a technician who likes variety, works well independently at remote sites, and takes pride in leaving each system better than they found it.

Installation, Maintenance & Troubleshooting

• Install, repair, test, and maintain CCTV system components, including cameras, servers, workstations, wiring, conduit, and associated hardware.

• Troubleshoot systems at the component level to identify and isolate faults. Coordinate warranty repairs with vendors and replacement requirements with the Contracting Officer’s Representative (COR).

• Conduct preventive maintenance (PM) visits in accordance with the CYP CCTV Life Cycle Sustainment SOP, including verification of recording availability, camera status, UPS indicators, and server health.

• Provide on-site technical support, including emergency maintenance response within established contract timelines (four-hour contact window; deployment within three business days for CONUS sites).

Documentation & Reporting

• Document maintenance activities in the Web Based Management System (WBMMS) within required timelines, including service ticket updates, findings, corrective actions, and communication logs.

• Maintain accurate site service records, including activity summaries, service dates, ticket references, and verification of completed work.

• Support inventory updates, spare parts tracking, and warranty documentation in accordance with Government Furnished Property (GFP)/CAP and warranty tracking requirements.

Customer Support & Site Coordination

• Provide technical assistance to site personnel by addressing operator errors, system configuration questions, and functionality concerns. Conduct site-level user training during preventive maintenance visits.

• Coordinate site access, scheduling, and work closeout in accordance with government procedures, including physical access, CAC requirements, and reporting.

• Participate in periodic COR-directed telephone follow-ups to verify equipment condition, assess system health, and address user questions.

• Represent ITC Defense professionally when interacting with site personnel, government representatives, and team members.

• Travel up to 90% (CONUS and OCONUS) as required to support preventive maintenance schedules, corrective actions, and technical support needs.

• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or GED.
  • Formal electronics training from one of the following:
  • Technical school, or
  • Class A or B military school in electronics or communications, or
  • Four-year electronics apprentice program.
• Four (4) years of practical experience, including electronics repair, maintenance, and checkout.
• At least one (1) year of practical experience in electronics installation. Experience may be achieved simultaneously.
• The contract labor category requires Genetec Security Center 5.x Omnicast technical certification, or the ability to obtain it. Certification before hire is preferred, but ITC Defense will provide certification training to otherwise qualified candidates.
• Must meet NIWC Atlantic access, security, and mandatory training requirements before performance, including CAC eligibility, cybersecurity training, OPSEC, and CUI handling.
• Must be able and willing to travel up to 90%, including to OCONUS locations, and to hold or obtain a valid U.S. passport.

Preferred Qualifications

• Experience with IP-based video surveillance systems, access control, and networked electronic security systems.
• Hands-on experience with Genetec Security Center or comparable video management systems (VMS).
• Familiarity with Cisco switchgear, Windows Server/Active Directory environments, and general network troubleshooting.
• Experience providing technical support at remote DoD facilities.
• Experience working within a ticketing or maintenance management system and meeting service-level timelines.
• Strong communication skills for working with site staff, government personnel, and team members.
• Ability to work independently, stay organized across multiple sites, and manage a demanding travel schedule.

Why work at ITC Defense:

• Employer Supplemented Health Insurance
• Employer Paid Dental and Vision Insurance
• Employer Paid Life and AD&D Insurance
• 3% Biweekly 401(k) Contribution
• Paid Time Off
• Tuition and Certification Reimbursement
• Competitive Salaries with Performance Incentives
• A positive working environment with supportive teammates and leadership

For individuals assigned and/or hired to work in Maryland, ITC Defense is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Maryland and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. We would not anticipate that the individual hired into this role would land at or near the top end of the range, but such a decision will be dependent on the facts and circumstances of each case. A reasonable estimate of the range is $60,000 - $90,000.00 annually.

We are an organization of many diverse business opportunities, but each and every one of them centers around our people. ITC Defense Corp. is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or protected veteran status. U.S. Citizenship is required for most positions. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Employment with ITC is at-will. ITC Defense welcomes resume submissions directly from individual job seekers. Unsolicited resumes from employment agencies will not be honored.

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ACCESSIBILITY- Candidates must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for purposes of participating in the application/selection process with ITC. Please refer to our website www.itcdefense.com/careers for further information on all our EEO/VEVRAA policies.

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