Engagement Support Officer Apprenticeship, No.10 North

The Prime Minister’s Office enables the Prime Minister to deliver the Government’s overall priorities and to communicate the Government’s policies to Parliament, the public and international audiences. From the Policy Unit, Press Office, Switchboard and Custodians to the Events & Visits team and the Private Office support; the diverse No.10 team draws on varied expertise from across the Civil Service and beyond. The teams come together to deliver excellent service to the Prime Minister while also making No.10 a great place to work.

No.10 North is focused on delivering good growth in every postcode and ensuring that everyone has the opportunity to thrive, no matter where they live. No.10 North is the Prime Minister’s centre for devolution, place and local growth. Based in Manchester and working across the United Kingdom, it connects places directly to the centre of government. It brings together local leaders, HM Treasury and other government departments to resolve problems that no single organisation can solve alone.

The Strategic Engagement team builds productive relationships with local and regional government, businesses, civil society, academia and other partners. It plans and coordinates engagement that supports No.10 North priorities, captures stakeholder insight and helps teams across government work together effectively.

We are looking for an enthusiastic and organised Engagement Support Officer who thrives in a fast-paced environment and wants to begin a career in stakeholder engagement. Alongside this role, the successful candidate will gain an approved apprenticeship standard. The apprenticeship includes a minimum requirement for off-the job training, which will be undertaken during normal working hours in accordance with the relevant apprenticeship standard and current apprenticeship funding requirements.

The successful candidate will help the team deliver high-quality engagement across the United Kingdom. They will support the shared engagement inbox, maintain stakeholder records and forward plan, coordinate meetings, roundtables, visits and events, and help prepare briefings, correspondence and accurate records of discussions and actions.

The role offers strong development opportunities and exposure to senior leaders, ministers, policy teams and partners across government and beyond. You will receive support to build confidence, judgement and practical skills throughout the apprenticeship.

Engagement Coordination and Team Support

• Monitor the shared engagement inbox, log requests and help the team coordinate timely responses.
• Maintain stakeholder contact lists, engagement trackers, forward plans and shared records accurately.
• Arrange meetings, roundtables, visits and events, including invitations, rooms, travel, technology and other logistics.
• Welcome stakeholders and provide professional support during ministerial, mayoral and senior-level engagements.

Briefing, Insight and Delivery Support

• Gather information from colleagues and partners to support engagement planning and delivery.
• Prepare agendas, briefing packs, presentations, correspondence, and other routine materials.
• Take clear notes, record decisions and actions, and follow up on agreed deadlines.
• Capture stakeholder feedback and help produce concise readouts and updates for the wider team.

Stakeholder Support and Continuous Improvement

• Help build positive relationships with stakeholders from local and regional government, business, civil society, academia and other sectors.
• Work collaboratively with policy, communications, operations and other government teams to coordinate activity and avoid duplication.
• Suggest practical improvements to engagement processes and complete apprenticeship learning requirements, applying new skills in the workplace.

We are looking for someone who is enthusiastic, organised, reliable, curious about people and places, and eager to learn.

Essential Criteria

Candidates will be able to demonstrate:

• Strong organisational skills and attention to detail.
• The ability to prioritise tasks, meet deadlines and manage competing demands.
• Clear written and verbal communication and people skills, with the confidence and ability to engage professionally with different audiences.
• The ability to build positive working relationships and contribute effectively as part of a team.
• Good problem-solving skills, curiosity and a willingness to take initiative.
• Confidence using common IT applications, or a willingness to learn quickly, including maintaining accurate records and trackers.
• The ability to handle information appropriately, exercise discretion and maintain confidentiality.
• A commitment to personal development and completing an apprenticeship programme.

Desirable Criteria

It would be helpful, but not essential, if candidates have experience of:

• Administrative, customer service, reception or office support work.
• Supporting meetings, events, visits, workshops or community activities.
• Stakeholder engagement relationship building.
• Communicating with a range of people or responding to enquiries.
• Volunteering, student leadership, youth, civic or community engagement activities.
• Supporting projects, maintaining records, gathering feedback or improving ways of working.

Apprenticeship Development Offer

The successful candidate will have the opportunity to complete a work-based qualification that relates to this role, likely to be Level 3 Business Administration, which will be fully funded by the department (provided you do not already hold a qualification at the same level and in the same subject). We welcome applicants of all ages and backgrounds however this is an excellent entry point for school and college leavers and anyone starting their Civil Service journey.

The postholder will gain practical experience in:

• Office and business support.
• Governance and secretariat support.
• Project and delivery coordination.
• Stakeholder engagement and supporting events and visits.
• Reporting and briefing.
• Supporting senior leaders and ministers at the centre of government.

This role is intended to provide a strong foundation for future careers in Business Management, Project Delivery, Private Office, Operations, Policy Support, or Programme Management across the Civil Service.

Eligibility

To be eligible to apply for an apprenticeship, you must:

• Be aged 16 or older;
• Not be in full-time education;
• Have the right to live and work in the UK – if you are an EEA citizen you must have (or have eligibility for) status under the EUSS;
• Undertake only one apprenticeship at any one time;
• Meet the stated entry requirements of the programme (including prior learning and qualifications);
• Normally be employed for at least 30 hours a week for the duration of the apprenticeship but please call us for a conversation if you have difficulty meeting this requirement and we can discuss your individual circumstances; and
• Not have completed the same level/subject area of qualification before.

Please note:

• You can undertake an apprenticeship at the same, or lower, level as a qualification that you already hold. However, as above this cannot be in the same subject.
• If you work part-time for fewer than 30 hours a week, you may be able to complete an apprenticeship. Exceptions can be made due to personal situations or because of the industry or the job role. In such a case, you would need to work at least 16 hours a week.

Candidates should note that they will be gaining substantial new professional skills and knowledge through their qualifications. By submitting an application to this campaign, you understand that you may be placed on a level 3 programme regardless of your existing qualifications.

Additional information:

Office for the Prime Minister policy is that a minimum 60% of your working time should be spent at your principal workplace. For some roles, due to their nature and the business need, this may be up to 100%. Requirements to attend other locations for official business will also count towards this level of attendance.

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together
• Managing a Quality Service
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%.
• A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

Job contact :

• Name : No.10 Recruitment Team
• Email : [email protected]

Recruitment team

• Email : [email protected]

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