Engineer - Inside Sales

The Engineer - Inside Sales will be responsible for providing support to District Managers (DM) and coordination between customers/integrators, sales, and execution. This position focuses on increasing General Industry (GI) bookings and profit growth and driving a strong commitment to customer satisfaction.

The ideal candidate is a results-oriented, creative thinker, with solid communications skills and a desire to learn. Someone with proven experience navigating in a fast-paced environment, interfacing with customers, and communicating with engineering and sales professionals.

The ideal candidate is customer-focused problem-solver with a “Service First” mindset who has a background in automation and/or robotics engineering.

Primary responsibilities will include:

• Support DMs in establishing & maintaining customer relationships with key end-user customers and Authorized System Integrators (ASIs).
• Support DMs to quantify value selling and “Why Buy FANUC” presentations to support closing GI sales and bookings.
• Assist DMs by supporting various external and internal business meeting presentations, tours and robot demonstrations.
• Assist with DM activities as directed: configure, Price Quote (CPQ) Proposals, Request for Quotes (RFQ’s), order entry, order booking, and other various customer requests.
• Function as the backup for DMs when they are on vacation/making sales calls.
• Participate in end-user and ASI visits and presentations, and support industry Trade Shows and ASI Open Houses.
• Assist internal and external customers by providing product and system expertise, in areas such as robot hardware and software, machine vision, and system safety.
• Promote the use of ROBOGUIDE, Payload Checker and other pre-engineering tools.
• Assist DMs with financial establishment of new customers.
• Coordinate and support regional workshops, open houses, training events, school group visits, and sales meetings.
• Actively participate in the ongoing improvement process for sales efficiencies; serve as liaison to Headquarters and Regional offices to identify best practices and support local implementation.
• Interact with customers and ASIs on a regular basis to ensure customer satisfaction.
• Maintain strong robot product knowledge and keep up to date on FANUC product information and automation process solutions.
• Assist as needed in the resolution of aftermarket issues in cooperation with Customer Service.

Ideal candidate will have the following experience and education:

• Bachelor degree in Engineering, Sales, Marketing, Business-related field; or equivalent relevant experience.
• Minimum two years of experience in a customer-facing role (customer service, inside sales, or sales support) within the automation and/or robotics industry.
• Experience in the engineering and integration of industrial robotics automation systems.
• Ability to read electrical and controls prints.
• Ability to interact and support Sales and Applications Engineering with engineering expertise using strong interpersonal skills in listening, speaking and written communication.
• Knowledge of engineering and automation disciplines.
• Working knowledge of MS Office (Teams, PowerPoint, Excel, Word, and Outlook).
• Must be able to legally drive throughout the regional area for business as required.

Equal Opportunity Employer, including disabled and veterans.