English Customer Care Specialist (Chat & Email)

About the role

As a Customer Care Specialist in Covilhã, you will answer written enquiries from customers across chat and email. Your replies should be clear, friendly and complete, so the customer knows exactly what happens next. You will investigate each case with the tools available to you, provide a full answer where possible and escalate complex matters to the right team with a concise, accurate summary.

Good written communication is central to the role, and you will take pride in writing replies that are easy to read and easy to act on. You will also keep your queue organised and respond within our service targets without sacrificing quality.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.
• Strong written English, excellent spelling and grammar, and a fast, accurate typing speed are essential.
• Shifts are shift-based.

What we offer

• Paid onboarding and the chance to contribute to reply templates and service improvements.