English Customer Care Specialist

About the role

As a Customer Care Specialist in Porto, you will deliver high-quality email and chat support to international customers. Your written replies need to be accurate, friendly and easy to act on, so you will take care over structure, clarity and tone in every message.

You will investigate each enquiry using the tools available to you, provide a complete answer where possible and escalate cases that need specialist review with a concise summary. You will also keep your queue well managed, responding within our service targets without rushing the quality of your work.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.
• Strong written English, excellent spelling and grammar, and attention to detail are essential.
• Shifts are shift-based and include weekends, so reliability on those days matters.

What we offer

• Paid onboarding, a collaborative team and opportunities to contribute to reply templates and quality improvements.