English Multichannel Customer Service Agent

About the role

We are looking for an English-speaking Multichannel Customer Service Agent in Porto to support customers across phone, email and messaging apps. Each channel has its own rhythm, so you will adjust your style to suit the customer and the medium while keeping the same standard of accuracy and care. You will check account details, answer the question fully and close the contact on the first attempt wherever you can.

Every outcome must be recorded in our CRM so that a colleague can continue the conversation seamlessly if it comes back. No prior experience is required for this role, because our structured training programme covers our products, systems and service standards from the first day.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.
• You should be curious, quick to learn new tools and comfortable switching between tasks.
• Rotating shifts apply, including evenings.

What we offer

• Full paid training and a welcoming team that supports your development.