Enterprise Systems Director

• Blueland is looking for a Director, Enterprise Systems to serve as the company’s first dedicated Enterprise Systems and IT leader and build the technology foundation needed to support our next stage of growth
• Reporting to the CFO, this role will own Blueland’s enterprise systems and day-to-day IT operations
• You will partner closely with Finance, Operations, Data & Analytics, and other functions to improve business processes, manage our systems roadmap, and ensure employees have reliable, secure and effective technology
• This is a hands-on builder role. As our first dedicated Enterprise Systems hire, you will both set the direction and do the work
• On any given day, that could mean prioritizing the enterprise systems roadmap, redesigning a NetSuite process with Finance or Operations, managing an implementation partner, provisioning access for a new hire, resolving an employee technology issue, or evaluating a new application
• You will be the first dedicated Enterprise Systems leader at Blueland, supported by external partners and business stakeholders
• We expect the role to evolve as Blueland grows. Initially, you will personally handle many day-to-day systems and IT activities while leveraging managed service providers and other external partners for specialized support
• Over time, you will help determine the right internal and external resources required to scale the function
• NetSuite & Business Process Management:
• Serve as the business systems owner for NetSuite and the primary point of contact for our NetSuite managed service provider
• Partner closely with Finance and Operations to understand business processes, identify pain points and translate requirements into scalable NetSuite solutions
• Own and execute the NetSuite enhancement roadmap, including configuration, workflows, reporting, integrations and process improvements
• Personally handle routine NetSuite administration and troubleshooting while determining when more complex technical work should be escalated to our external NetSuite partner
• Manage and prioritize work performed by our NetSuite MSP, including requirements, scope, timeline, cost, testing and quality of delivery
• Own NetSuite integrations with key platforms and partners, including ecommerce, EDI, 3PL/fulfillment and other enterprise applications
• Maintain appropriate governance over roles, permissions, configurations, workflows and system changes
• Partner with the Data & Analytics team to implement master data governance standards within NetSuite and other enterprise systems
• Lead testing, documentation, training and change management for significant enhancements
• Identify opportunities to automate manual processes, strengthen controls and improve data quality across Finance and Operations
• Enterprise Systems Roadmap & Project Pipeline:
• Own Blueland’s enterprise systems project pipeline from business need through implementation and ongoing optimization
• Establish and run a consistent intake and prioritization process for systems requests across the organization
• Work directly with functional leaders to define the problem to solve, business requirements, expected value, resource needs and recommended solution
• Maintain the enterprise systems roadmap and provide visibility into priorities, status, dependencies, risks, costs and resource constraints
• Lead systems implementations directly, coordinating business owners, external vendors and other resources as needed
• Ensure projects have clear requirements, ownership, testing, training, documentation and post-launch support
• Drive adoption after implementation and measure whether solutions are delivering the intended business outcome
• Continually evaluate opportunities to simplify the technology stack, improve existing platforms and automate manual work
• Day-to-Day IT Operations:
• Serve as the primary internal owner and hands-on point of contact for employee IT needs
• Personally manage and resolve routine IT requests and tickets, escalating specialized technical issues to our MSP or other external partners as appropriate
• Build a scalable IT ticketing and support process, including clear service expectations, documentation, escalation paths and recurring issue analysis
• Own employee technology onboarding and offboarding in partnership with People, including laptops, accounts, software access and permissions
• Provision and remove user access across core enterprise applications
• Maintain accurate documentation of users, systems, devices, licenses and access
• Coordinate laptop and device procurement, setup, replacement and lifecycle management
• Troubleshoot common employee technology and application issues and ensure more complex issues are resolved quickly by the appropriate external partner
• Develop repeatable processes and self-service documentation that reduce recurring support needs as Blueland grows
• IT Vendors & Technology Management:
• Own relationships with Blueland’s IT MSP, NetSuite MSP and other enterprise technology vendors
• Serve as the internal point of accountability for vendor performance, ensuring external partners are responsive, cost-effective and delivering against Blueland’s priorities
• Manage technology vendors throughout their lifecycle, including evaluation, onboarding, contracting, implementation, ongoing performance, renewal and offboarding
• Maintain a centralized inventory of technology vendors, systems, business owners, licenses, contracts, costs and renewal dates
• Partner with Finance to manage technology spend and identify opportunities to consolidate tools, eliminate unused licenses and improve ROI
• Coordinate with external cybersecurity and infrastructure partners to ensure required security and technology standards are implemented
• Ensure technology vendors are appropriately integrated into Blueland’s onboarding, offboarding, access management and security processes
• Enterprise Applications & Governance:
• Serve as the internal owner or governance lead for Blueland’s core enterprise applications
• Administer core applications directly where appropriate and establish clear business and technical ownership for function-specific platforms
• Manage user access, permissions, licensing and basic configuration across enterprise applications
• Establish documentation and change-management standards for critical systems
• Evaluate new systems and functionality based on business need, integration requirements, security, scalability and total cost of ownership
• Identify and implement opportunities to leverage automation and AI within enterprise platforms and business processes to increase productivity, improve user experience and reduce manual work

Benefits

• Health benefits
• Stock options
• Generous PTO
• Paid holidays
• Paid civic engagement days
• Paid parental leave
• 401k (employee contribution)
• Professional development stipends
• Remote work reimbursements
• Various discounts to like-minded companies
• And More!

• This role requires someone equally comfortable setting the systems roadmap and rolling up their sleeves to execute it
• You should enjoy creating structure where it doesn’t yet exist, solving day-to-day problems yourself, and building processes that make those problems easier to solve the next time
• We are looking for someone excited to build the foundation and develop the function without a large team to execute
• 7+ years of progressive experience in enterprise systems, business applications, ERP, IT/business technology or related roles
• Experience in consumer products, retail, e-commerce or another omnichannel environment is strongly preferred
• Experience administering enterprise applications and troubleshooting day-to-day systems issues
• Ability to translate between business and technical audiences
• Working knowledge of IT fundamentals including user provisioning, identity and access management, endpoint/device management, SaaS administration and IT support processes
• Familiarity with e-commerce, EDI, 3PL/fulfillment and related integrations strongly preferred
• Strong project management skills and the ability to manage a portfolio of competing systems priorities
• Experience leading systems implementations and integrations from requirements through go-live and ongoing optimization
• Strong business judgment and an ability to distinguish between problems that require technology investment and those better solved through process changes
• Experience leveraging AI and automation tools to improve business processes, systems administration or employee productivity, with an interest in staying current as these capabilities evolve
• Strong understanding of business processes including order-to-cash, procure-to-pay, inventory, fulfillment and financial close
• Strong hands-on NetSuite experience, ideally supporting both Finance and Operations in a growing organization
• Experience managing NetSuite consultants, MSPs, technology vendors and other external technical resources
• We are proud to have assembled a diverse team and strongly encourage you to apply even if you don’t meet every qualification