Equipment Service/Warehouse Coordinator (48471)

Equipment Service/Warehouse Coordinator - Durango Coca-Cola

Farmington, NM

Overview

The Equipment Service/Warehouse Coordinator serves as a key link between warehouse logistics and field service operations, ensuring consistent, high-quality support for customers.

This position supports the customer experience by managing warehouse inventory, coordinating service dispatch, and supporting technical repairs in the field. You will prioritize service requests and keep customer equipment operational. This role is ideal for a self-motivated professional who enjoys a fast-paced environment and a mix of warehouse logistics, technical troubleshooting, and physical activity.

Teamwork

• Communicate clearly and professionally, demonstrating a proactive, process-oriented, and solution-focused mindset.
• Use interpersonal skills including, but not limited to, empathy, emotional regulation, cultural sensitivity, and collaboration.
• Support and encourage teamwork across all departments, fostering a positive and inclusive work environment.

Key Competencies

• Empathy & Relationship Building: Cultivate trust and rapport with key decision-makers by actively listening and delivering tailored solutions.
• Conflict Resolution: Navigate customer disputes with professionalism and emotional regulation.
• Adaptability: Thrive in dynamic environments by adjusting to varied customer personalities and changing conditions.
• Effective Communication: Use clear, respectful, and persuasive communication to influence outcomes.

Major Responsibilities

Company Representation

• Serve as a professional representative of the Service team and the Coca-Cola brand, fostering positive relationships through professionalism, reliability, and customer-focused service.
• Maintain a clean, organized, and efficient work area in accordance with company and customer standards, promoting a safe environment for employees, customers, and consumers.
• Ensure timely communication of account issues and updates for internal and external customers, inventory discrepancies, operational concerns, and potential business opportunities to supervisors and account managers.
• Identify and implement improvements to warehouse organization, inventory management, and dispatch processes to enhance efficiency and reduce turnaround times.

Customer Engagement

• Execute the delivery and installation of equipment in an orderly sequence, ensuring every machine is fully functional and consumer-ready upon placement.
• Maintain professional contact with customers during site visits, resolving equipment and product issues effectively to minimize downtime.
• Adhere to strict First-In, First-Out (FIFO) product rotation standards to ensure products are fresh, within code, and not out of date.
• Proactively identify on-site equipment needs or customer concerns and coordinate with the broader team to provide immediate solutions.

Operational Support

• Diagnose, repair, support installation of, and maintain soda fountains, glass-door coolers, vending machines, and related equipment.
• Serve as a primary resource for Service Technicians by providing technical support, troubleshooting assistance, parts coordination, and hands-on field support as needed.
• Manage key operating systems and processes, including service dispatch, equipment installations and removals, inventory management, reporting, and system maintenance to ensure operational accuracy and accountability.
• Coordinate warehouse operations, including receiving, inventory control, equipment staging, organization of parts and supplies, and maintenance of accurate inventory records.
• Procure and manage equipment, parts, and operational supplies to support service, warehouse, and customer requirements.
• Receive, inspect, and process incoming equipment, parts, and product shipments, ensuring accuracy and timely distribution.
• Load, relocate, install, and retrieve equipment, including vending machines, coolers, and fountain units; support product delivery and supplies to customer locations as required.
• Provide cross-functional support across warehouse, service, sales, and distribution operations to ensure exceptional customer service, operational efficiency, and business continuity.
• Identify and resolve operational issues proactively to minimize service disruptions and improve overall performance.
• Conduct routine warehouse audits, including cycle counts, inventory reconciliation, and equipment and parts tracking; correct discrepancies promptly to maintain accurate records.
• Help maintain OSHA compliance by performing regular safety inspections of the warehouse, vehicles, and equipment; follow lockout/tagout and hazard communication procedures; and report or correct unsafe conditions.
• Maintain required safety, inspection, and audit documentation; support internal and external audits as needed.

Safety-Sensitive Position & Physical Requirements

• This position is designated as safety-sensitive and requires strict adherence to all company safety policies and procedures.
• Actively participate in all required company safety training programs and initiatives.
• Repetitively lift and carry up to 65 pounds, including lifting above shoulder height and below the waist.
• Safely push and pull manual pallet jacks carrying loads up to 2,600 pounds and beverage carts weighing up to 1,000 pounds on level and inclined surfaces.
• Perform frequent physical activities, including twisting, grasping, reaching, bending, kneeling, sitting, stooping, crouching, and crawling.
• Promptly and properly clean up product spills and other hazards to prevent slips, trips, and falls.
• Follow all applicable vehicle, equipment, warehouse, and workplace safety requirements, including the use of required personal protective equipment (PPE).

Work Environment & Schedule

• Travel daily to various customer sites.
• Maintain high activity levels, including constant standing, walking, and maneuvering within fast-paced environments.
• Repetitively lift and carry up to 65 pounds and transport heavier loads of varying weight using provided equipment.
• Work effectively in diverse settings and varying weather conditions, including extreme heat, cold, and precipitation.
• Maintain a standard Monday-Friday schedule, with flexibility for customer needs.

Experience & Qualifications

• High school diploma or GED equivalent.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Strong data-entry skills to accurately input equipment data, inventory levels, and customer orders.
• Ability to learn and use handheld computer devices.
• Mechanical, electrical, or refrigeration aptitude; experience servicing beverage dispensing or refrigeration equipment is preferred.
• Valid driver’s license required.
• Current Class B CDL preferred; must maintain a clean driving record.
• Ability to obtain and maintain a DOT medical card.
• Proficiency in reading and writing English, with excellent verbal communication skills.
• Highly customer-focused, with a proven ability to interact positively and professionally.
• Self-motivated, with the ability to manage warehouse and field schedules with minimal supervision.
• Ability to maintain regular, consistent attendance.

Note

This posting is not a comprehensive listing of all activities or responsibilities. Duties may change at any time. Durango Coca-Cola Bottling Company maintains a drug-free workplace with required testing.