Exceptions Operations Specialist

Exceptions Operations Specialist
The Operations Exceptions Specialist job is responsible for assisting with the day-to-day exception processing for consumer and commercial banking. This job performs transactional banking tasks such as overdrafts, non-post, account closures, and certificate of deposit (CD) changes. Working under moderate supervision, this job supports other banking professionals to ensure that critical tasks are completed on time.

Key Responsibilities and Duties

• Processing of general ledgers of internal accounts to ensure accuracy of all financial records, identifying and assisting in resolution of escalated discrepancies.
• Transaction processing of withdrawals, deposits, account closures, stop payment, batch checks, and dormant account activities.
• Account maintenance; including CD renewals, interest rate changes, product changes.
• Performs account servicing functions such as client authentication, account research, maintenance of logs, client authentication, and other duties.
• Monitors and contributes to report items, including Regulation CC and Regulation W.
• Completes exception processing, including non-post, overdrafts, and stop payment analysis.
• Performs maintenance on home equity loans.
• Handles processing of return deposit items and ATM float maintenance.

Preferred Qualifications

• 2+ years of banking experience, with a strong focus on banking operations.
• Demonstrated ability to analyze discrepancies, research account activity, and resolve issues while ensuring accurate and timely processing of transactions.
• Proven ability to manage multiple priorities and work queues simultaneously, maintaining a high level of productivity, organization, and attention to detail.
• Strong verbal and written communication skills, with the ability to clearly document findings, communicate effectively with internal partners, and escalate issues when appropriate.
• Previous experience working in back-office banking operations, with a strong understanding of operational workflows, controls, and service delivery.
• Hands-on experience processing high-volume banking transactions, including withdrawals, deposits, account closures, stop payments, batch check processing, and dormant account activities.
• Working knowledge of exception processing, including non-post items, returns, overdrafts, and stop payment investigations and resolution.
• Experience ensuring operational accuracy, regulatory compliance, and adherence to established policies and procedures.
• Proficiency with banking systems and applications used to support account servicing and transaction processing.

Role Specific Work Experience

• No Experience Required; 2+ Years Preferred

Educational Requirements

• High School Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
3IC