Family Care Coordinator Associate

Position Summary:

The Family Care Coordinator Associate is responsible for case management including home visits and classroom support, as well as program support including recruitment and transportation coordination. This role carries a smaller caseload and participates in recruitment and enrollment activities, ongoing case management, classroom support, and connecting children and families with resources and services including.

Responsibilities:

Participate in recruitment and enrollment activities.

• Arrange and promote recruitment activities including presentations to community partners
• Complete enrollment paperwork including designated screening forms
• Observe the parent-child interaction during intake through enrollment phase.

Provide ongoing case management.

• Provide home visits with caregivers at least monthly to address family needs, parenting skills and behavior planning consistent with the classroom and Family Care Plan.
• Coach caregivers on responsive parenting, child development, and social-emotional learning.
• Collaborate with caregivers, classroom staff and Mental Health Consultant.
• Arrange multidisciplinary meetings every 90 days and Maintain consistent communication with families to monitor progress and provide ongoing support.
• Monitor family’s need for ECLIPSE transportation, arrange for bus service if needed and document in child record.
• Support behavior strategies provided by the MHC within classroom and home settings.
• Provide classroom observations and support; follow up with classroom staff regarding interventions, children’s progress or concerns, and family needs.
• Make referrals to community services whenever necessary.
• Maintain a caseload of 10-16 families.

Coordinate ECLIPSE bus services for the program.

• Communicate program needs with People for People for transportation services
• Maintain ongoing communication with childcare staff, Family Support Staff and Program Managers for changes and updates
• Maintain bus schedule/route information and distribute, as required

Complete all documentation according to agency policy and required by the contract.

• Document home visits, community meetings, MDT meetings and other contacts on calendar daily
• Complete documentation within 48 hours of scheduled visits
• Keep ELMS/Documentation tracker updated, as required
• Attend and plan for transition meetings in conjunction with Mental Health Consultant upon family’s approach and exit from ECLIPSE
• Document all phone calls, case notes, contacts with allied service providers and other treatment information in the electronic record according to the ECLIPSE policies and procedures.
• Maintain communication with assigned social workers and referral sources regarding progress and concerns.
• Follow up with classroom staff to make sure objective assessments are completed and scored on time.
• Meet productivity standards of 50% of time in direct face-to-face services including home visits, multidisciplinary team meetings, case management, classroom observations, etc.
• Maintain confidentiality according to HIPAA and FERPA in all aspects of the program

Actively participate in team operations and supervision.

• Communicate directly with supervisor for any questions or concerns regarding program design/implementation, job requirements, behavior interventions, training or general program needs.
• Staff cases that require team coordination or therapeutic input with Mental Health Consultant and/or Program Manager, as needed
• Organize and participate in family events, support groups, and parent meetings

Perform other duties as assigned