Fintech Support Manager
Posted Updated
Description
PayAdmit is looking for a Fintech Support Manager to join our team!
Essential professional and personal skills:
- Working experience at the same position in Fintech 1+ years;
- Processing of incoming requests in the mode of chats and mail (b2c/b2b);
- Monitoring the work of key clients and internal services;
- Strong knowledge of fiat/crypto transaction flow
- Experience in JIRA and Confluence service would be a plus;
- High responsibility and ability to accomplish tasks, result-oriented, multitasking, energetic;
- English at least Intermediate.
Responsibilities:
- Handling B2C/B2B requests from partners/clients.
- Solving issues with customers’ exchanges.
- Reserve rebalancing.
- Transactional monitoring in the back office.
- Rate adjustment under the control of financial manager/team lead.
- Working with negative reviews on exchange monitoring websites.
Working conditions:
- Work schedule 10:00 - 19:00
- Remote work;
- We provide all the necessary tools for your successful and comfortable work;
- Learning English at the expense of the company;
- Regular team building at the expense of the company;
- Ability to switch between projects and try yourself in different roles.