Food & Beverage Assistant Manager (65999)

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Job Summary:

The F&B Assistant Manager is responsible for coordinating, supervising, and directing all aspects of one F&B operations, while maintaining a profitable F&B outlet and high-quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. Ensure proper training and supervision of all personnel at the direction of F&B Manager, to deliver prompt, courteous service in a manner that complies with Two Kings Casino Food and Beverage standards and Company policies and procedures in all areas of operations related to guest service experience for all Outlets (includes full Casino Service Bars, Lobby Bar, Snack Bar, Restaurant, and EDR).

Responsibilities:

• Employees must be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Oversee all aspects of the daily operation of the outlet.
• Supervise outlet personnel.
• Handle guest comments and complaints and ensure guest satisfaction.
• Work with F&B Supervisors and Leads and keep them informed of issues as they arise.
• Keep immediate Manager fully informed of all problems or matters requiring his/her attention.
• Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
• Prepare and submit required reports in a timely manner.
• Ensure preparation of required reports, including (but not limited to) payroll, revenue, and employee Schedules.
• Assist with Attendance, check staff punctuality and document call off and tardiness.
• Monitor quality of service in F&B outlet.
• Assist in menu planning, preparation, and presentation.
• Check bar controls shot glass use, red lining, bottles totally empty.
• Ensure compliance with all local liquor laws, and health and sanitation regulations.
• Knowledge and practice of NC’s Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests.
• Monitor and control productivity of all Outlets (including Restaurant, Room Service, Bar, Mini Bar). Proper scheduling according to business demands, etc.
• Ensure compliance with SOPs in all F&B outlets.
• Ensure the training of employees on SOP’s and technical job tasks.
• Ensure compliance with requisition procedures.
• Assist in completing inventory process and ordering necessary items, spot check pars levels.
• Order daily supplies.
• Assist with deliveries, placing truck orders, checking in trucks.
• Be visible on the floor and assist staff as needed during peak period.
• Conduct staff performance reviews in accordance with Two Kings Casino standards.
• Understand, implement, and monitor Company promotions in outlets (if applicable), including food venues.
• Be involved in and/or conduct departmental training.
• Assist with interviewing candidates for F&B positions and following standards for hiring approvals.
• Ensure that pre-shift meeting is conducted with F&B team members daily for all shifts.
• Bring innovation and creative ideas and be able to plan-ahead.
• Maintain cleanliness and health code standards.
• Prepare maintenance requests and follow-up.
• Individuals must be able to work in fast-paced environments and multitask.
• Proven effective leader and ability to delegate.
• Able to train, develop and lead a team to success.
• Computer literate and detail orientated a must, basic mathematical skills and be able to create and understand financial reports.
• Ensure overall guest satisfaction.
• Must possess excellent written and verbal communication skills as well as organizational skills.
• Perform other duties as assigned