Food & Beverage Manager (3771)

SUMMARY

Responsible for managing all Food & Beverage operations under KwaTaqNuk and for delivering an excellent guest experience. The successful candidate will be able to forecast, plan and manage all F&B orders, staff, and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.

DUTIES & RESPONSIBILITIES

• Manage Food & Beverage day-to-day operations within budgeted guidelines and to the highest standards to meet financial targets.
• Preserve excellent levels of internal and external customer service.
• Design exceptional menus, purchase goods and continuously make necessary improvements.
• Ensure that all standard operating procedures for revenue and cost control are consistently utilized.
• Help plan external and internal marketing and sales promotional activities for holiday events and banquet functions.
• Responsible for the proper accounting and reconciliation of Point of Sale (POS) systems and revenues.
• Maintains appearance, upkeep and cleanliness of all food and beverage equipment and facilities.
• Ensure employees adhere to set uniform standards according to policies and procedures.
• Perform periodic inventory spot checks to ensure assistant and staff is correct on inventory count.
• Maintain health, hygiene and safety standards in the food and beverage outlets.
• Ensure cleaning and side work is completed daily.
• Ensure Food & Beverage personnel documents, corrective action forms, attendance forms etc are up to date and forwarded to the HR department.
• Assist with the remodeling, refurbishment and other building design enhancements related to the Food & Beverage department.
• Assist with month-end inventory.
• Identify customers’ needs and respond proactively to all their concerns.
• Lead Food & Beverage team by attracting, recruiting, training, and appraising talented personnel.
• Ensure staff is delivering exceptional customer service and maintain high food and service standards.
• Ensure correct handling procedures to minimize china and glassware breakage and food waste.
• Ensure that specials are understood by servers and are being promoted.
• Ensure that state, federal, tribal, and company regulations are consistently adhered to pertaining to alcoholic beverages and food safety.
• Implement and monitor consistency of food and beverage policies and procedures.
• Monitor purchase and receiving procedures for products and supplies to ensure proper quantity, quality, and price for all purchases.
• Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork.
• Ensure all safety, sanitation, energy management, preventative maintenance and other standards are consistently met.
• Report to management regarding sales results and productivity

• Develops and implements staff development plans for all employees, help develop skills, motivation, and attitude to grow within the organization.
• Ensures all employees within areas of responsibility receive fair and equitable treatment regarding their respective terms and conditions of employment.
• Understands and monitors all computerized systems utilized by Food & Beverage department.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Banquet staff
• Bartenders
• Bussers
• Cooks
• Dining Attendants
• Dishwashers