Food & Beverage Supervisor

Position Summary:

Supervises the Food and Beverage teams in assigned restaurant to ensure guests receive the highest level of service and quality on a daily and consistent basis. Typically floats between areas vs. being assigned to a single restaurant.

Responsibilities:

• Supervises team members in the assigned restaurant and/or In Room Dining. Responsibilities include interviewing and training team members.
• Plans, assigns and directs work. Determines work quality expectations and sets deadlines.
• Monitors day-to-day restaurant operations to ensure standards of product presentation and service exceed guest expectations and meet or exceed property standards. Takes or recommends corrective action as needed.
• Promote, price, plan, coordinate and supervise the execution of all restaurant party, banquet and special event functions.
• Works to achieve budgeted revenues, controls expenses and maximizes profitability within assigned areas. Utilizes computer programs to analyze forecasts, cost and revenue reports. Makes decisions and acts based on that information to maximize profitability.
• Ensures quality and portion control while minimizing waste or loss of supplies to maintain profitability.
• Ensures guests receive outstanding, consistent, exceptional service by circulating through each dining area. Seeks opportunities to improve satisfaction and immediately handles any guest concerns or complaints.
• Ensures all dining, service and kitchen areas are clean and properly set up.
• Maintains sufficient inventory of food, supplies and equipment and orders as needed. Participates in weekly/monthly inventories. May prepare and submit liquor and supply orders.
• Ensures equipment is properly maintained. Ensures compliance with all food and beverage regulations.
• Monitors SOPs to ensure consistent exceptional service is provided. Assists in developing and updating policies and procedures.
• Participates in weekly meeting with Food & Beverage Management Team to ensure weekly goals, challenges, and service standards are met.
• Follows all standard food handling, TIPS, sanitation and health department guidelines.
• Must wear non-slip, oil-resistant shoes

Other responsibilities

• Responds to guest inquiries and coordinates special arrangements and requests.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Ensures that minors and intoxicated persons are not served alcoholic beverages. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.