Forward Deployed Engineer
Posted Updated
Description
- We’re hiring a Forward Deployed Engineer to work directly inside customer environments, implementing and extending Ampersand in a way that makes each deployment succeed and teaches us something we can build on
- This role is part engineer, part technical advisor, part trusted partner
- You’ll work closely with strategic customers from kickoff through delivery, write production code when the work calls for it, and bring what you learn back to the core product and engineering team. If you enjoy working on challenges where no two implementations look the same, this could be a good role for you
- Customer Deployments — Lead end-to-end technical implementations with strategic customers, from discovery through successful adoption
- Technical Recommendations — Understand each customer’s stack, integration goals, data model, and constraints — then advise on approaches that are maintainable, scalable, and easy for their team to operate long-term
- Production Code — Write production-quality code inside customer codebases when the work calls for it. You’re comfortable in unfamiliar environments and hold a high bar for what you ship
- Engineering Partnership — Partner with the core engineering team to surface product gaps, bugs, and recurring implementation patterns from the field
- Knowledge Sharing — Turn customer-specific learnings into reusable improvements: docs, examples, playbooks, and direct product contributions
- Customer Partnership — Provide white-glove support and serve as a genuine thought partner to customer engineering and product teams — not just a vendor contact
- Solid understanding of APIs, integrations, distributed systems, or cloud-based architectures
- Familiarity with CRM, ERP, fintech, or other business systems is a bonus
- Experience with developer tools, infrastructure platforms, enterprise software, or AI-native products is a strong plus
- Clear communicator with both technical and non-technical stakeholders
- You take responsibility for outcomes from discovery through delivery — not just your slice of the work
- Direct experience working with customers to solve technical problems and deliver outcomes
- 4+ years of software engineering, solutions engineering, or customer-facing technical experience
- Strong development fundamentals — you write production-quality code and are comfortable inside unfamiliar codebases