Forward Deployed Engineer
Description
About the Organisation
The organisation is an AI platform company helping large enterprises become AI-driven organisations. Their core product is deploying AI agents that operate reliably in production - solving real operational problems end-to-end for enterprise customers.
About the Role
As a Forward Deployed Engineer, you'll work directly and in-person with customers to understand critical workflows, design AI-driven solutions, and deploy agents that operate reliably in production. You'll own projects end-to-end - from problem definition and system design through to launch and iteration - and be accountable for real business impact.
This is not a build-it-and-hand-it-off role. You'll be a hands-on generalist who thrives in ambiguity, learns fast, and works across systems while partnering with enterprises as they become AI-driven organisations.
What You'll Do
Partner with customers to understand operational challenges and success criteria
Translate open-ended problems into clear technical designs and implementations
Build AI agents that integrate with customer systems and perform real tasks
Own deployments - including reliability, performance, and continuous improvement
Test with real data, measure outcomes, and iterate based on results
Collaborate with Product & Engineering to ship high-quality solutions
Contribute to tools, documentation, and best practices that scale customer deployment
What You'll Bring
3+ years of experience in technical problem-solving roles
Experience leading or contributing to solution scoping, discovery workshops, or early-stage AI/technical strategy in collaboration with sales, product, or deployment teams
Strong fundamentals in software and system design
Clear communication skills and a strong ownership mindset
High-agency mindset: comfortable creating clarity, proposing direction, and driving decisions without waiting for perfect requirements
Experience working across systems, integrations, and data flows
Comfort working directly with customers and owning ambiguous problems
Curiosity and genuine interest in building AI-powered systems that work in practice
Nice to Have
Experience in forward-deployed, solutions engineering, or customer-facing technical roles
Exposure to AI agents, automation, or conversational systems
Experience operating and improving production systems
Bachelor's degree in Computer Science or a related technical field