Founding Enterprise Account Manager

About the Role

As the first Enterprise Account Manager at a B2B AI software company, you will own post-launch customer relationships and drive renewals and expansion across a portfolio of large enterprise accounts. You will work closely with sales, customer success, product, and engineering teams to grow customer value and help shape the account management function.

What You'll Do

• Manage relationships with enterprise buyers and program owners from production launch through renewal.

• Forecast, negotiate, and close renewals while identifying opportunities to expand existing accounts.

• Partner with account executives, customer success managers, and customer success engineers to manage and grow customer relationships.

• Use usage data and adoption dashboards to build business cases for expanding successful pilots, use cases, and deployments.

• Lead executive business reviews and bring customer blockers to product and engineering teams with clear revenue impact.

What We're Looking For

• Two to seven years of experience in enterprise account management or customer success at a B2B software company.

• Experience personally owning renewal and expansion targets across a double-digit portfolio of enterprise accounts with 2,000 or more employees, or a portfolio of approximately $3 million to $4 million in ARR.

• A track record of growing accounts, closing renewals, and handling commercial conversations with senior stakeholders.

• Experience beyond support, onboarding, or project management, with measurable revenue results.

• Comfort working in a fast-paced, in-person startup environment with demanding hours.

• Familiarity with usage-based pricing, AI or LLM products, voice AI, or call center-heavy industries is a plus; a technical or computer science background is also valued.

Compensation & Benefits

Base salary is $180,000 to $220,000 annually, plus equity. Visa sponsorship is available.

Location

On-site in Redwood City, California.