Founding Forward Deployed Engineer

About the Role

Join an early-stage AI customer success software team as its Founding Forward Deployed Engineer. You will work directly with enterprise customers to take AI agents from problem scoping through production deployment, while bringing customer insights back into the product.

What You'll Do

• Work with customers to understand onboarding, adoption, and renewal workflows and identify where AI agents can help.

• Connect agents to customer systems and data sources, configure integrations and SSO, and deploy solutions to production.

• Build and refine evaluations using customer data to assess agent quality before release.

• Partner with go-to-market teams on technical sales, customer activation, and account expansion.

• Turn field learnings into product improvements, including fixing platform gaps.

• Debug production deployments, investigate root causes, and expand solutions from an initial end-to-end use case.

What We're Looking For

• Three to seven years of experience in customer-facing software engineering, forward deployed engineering, or solutions engineering, including ownership of technical deployments.

• Hands-on experience building and deploying LLM agents with customers, including prompt development, evaluations, and complex, long-running agents.

• Strong Python and FastAPI backend skills, plus React frontend experience.

• Experience with early-stage or high-growth startups and customer-facing deployments; Big Tech experience alongside startup experience is relevant.

• Strong computer science fundamentals, stable role tenure, and evidence of career progression.

Compensation & Benefits

Base salary is $180,000 to $230,000 annually. Visa sponsorship is not available.

Location

Hybrid in San Francisco, California.