Fraud Analyst (English-speaking) - Social Media

Social Media | Porto | On-Site

Concentrix is a global leader shaping the future through technology and innovation, operating in 70 countries and partnering with world-renowned brands.

And so, for our client, a leading global social media and digital platform, we are looking for a Fraud Analyst in Porto, Portugal, to help protect users and maintain the integrity of digital transactions through fraud prevention and risk assessment.

What's in it for you?

• Competitive salary performance bonus
• Full-time with indefinite contracts
• Fully paid training
• Career development opportunities
• Free Learning and Leadership Development programs
• Bring-a-Friend referral bonus
• Central location in Porto
• International and dynamic work environment

At Concentrix, your development matters. Around 80% of our managers and leaders have been promoted internally.

What will you do?

• Prepare chargeback representment documents in accordance with specific requirements, templates and reason codes
• Assess user risk levels based on established SOP criteria
• Verify user-provided documents to ensure authenticity and consistency with system records
• Make informed decisions to blacklist or whitelist users based on review outcomes
• Identify and report potential fraud trends and relevant observations to senior team members
• Investigate the reasons behind transaction rejections
• Collect and analyse information from multiple platforms, including screenshots and supporting evidence
• Ensure accuracy, consistency and confidentiality throughout the review process

What are we looking for?

• C2 level English (written and spoken)
• Previous experience in fraud review and/or chargeback disputes, preferably within the technology industry
• Understanding of payment methods, including credit/debit cards, PayPal and e-wallets
• Strong analytical and problem-solving skills
• High attention to detail and commitment to maintaining the integrity of the review process
• Ability to work effectively in a fast-paced team environment
• Adaptability and willingness to continuously learn
• High ethical standards and strong commitment to confidentiality

Don't tick every box? We still encourage you to apply! Your experience may be a great fit for this or another opportunity at Concentrix.

Ready to shape the future of digital trust and security?

Apply today and join our international team in Porto!

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.