Fraud Manager III

Vice President, Electronic Money Movement (EMM) Fraud Prevention

As a Vice President within Electronic Money Movement (EMM) Fraud Prevention at JPMorganChase, you will play a critical leadership role in protecting customers and the firm from fraud, scams, account takeover, and financial crime across payment channels, including wires, ACH, Zelle, RTP, and emerging payment technologies. You will be responsible for developing and executing fraud prevention strategies that balance customer protection, operational effectiveness, risk management, and business growth.

You will partner across Fraud, Risk, Controls, Compliance, Product, Technology, Operations, and Executive Leadership to identify emerging threats, modernize fraud prevention capabilities, and drive enterprise-wide initiatives that strengthen customer protection while improving decision quality and operational performance. Your leadership will influence strategic priorities, operational readiness, organizational effectiveness, and the future direction of fraud prevention across the business.

Your impact will be measured through fraud loss prevention, scam disruption effectiveness, operational transformation, employee development, innovation delivery, and the successful execution of enterprise fraud risk strategies.

Job Responsibilities

• Lead large-scale fraud operations and customer protection programs, ensuring effective risk management, operational excellence, and superior customer outcomes.
• Partner with Product, Technology, Risk, Controls, and Compliance teams to design, implement, and govern fraud prevention capabilities, authentication solutions, decision-support tools, and emerging payment controls.
• Monitor fraud trends, emerging threats, regulatory developments, and industry practices to proactively identify risks and implement appropriate controls.
• Influence executive decision-making by translating complex fraud, operational, and customer protection challenges into actionable business strategies and investment priorities.
• Lead organizational transformation initiatives that improve productivity, decision quality, customer experience, and fraud prevention outcomes.
• Build and develop high-performing leadership teams through coaching, succession planning, talent development, and employee engagement initiatives.
• Establish and monitor key performance indicators, risk metrics, and business outcomes to ensure effective execution of fraud prevention strategies and operational objectives.
• Serve as a trusted advisor to senior leadership, representing fraud prevention interests in governance, audit, regulatory, and strategic planning discussions.

Required Qualifications, Capabilities, and Skills

• Minimum of 10 years of experience or equivalent expertise in fraud prevention, financial crimes, risk management, payments, operations, or related disciplines.
• Demonstrated experience leading large-scale teams, complex operations, and strategic business initiatives within a highly regulated environment.
• Deep understanding of fraud schemes, scam typologies, account takeover activity, authentication controls, payment risk, and customer protection strategies.
• Proven ability to develop and execute enterprise-level strategies that balance risk mitigation, customer experience, operational efficiency, and business objectives.
• Strong analytical and strategic thinking skills, with experience leveraging data and performance metrics to identify opportunities and drive business outcomes.
• Experience influencing senior executives and leading cross-functional initiatives involving Product, Technology, Risk, Controls, Compliance, and Operations partners.
• Demonstrated success leading organizational change, operational transformation, and innovation initiatives.
• Exceptional communication, stakeholder management, and executive presentation skills.
• Proven ability to develop talent, build leadership capability, and create a culture of accountability, innovation, and continuous improvement.
• Expertise in using data analytics, emerging technologies, and industry-leading fraud prevention practices to strengthen customer protection and operational performance.

Preferred Qualifications

• Experience supporting or leading fraud prevention programs across multiple payment channels and customer segments.
• Experience managing regulatory examinations, audits, and control assessments.
• Track record of delivering measurable fraud loss reduction, operational efficiency improvements, and enterprise transformation outcomes.
• Advanced understanding of emerging payment ecosystems, digital banking trends, and evolving fraud threats.

Success in this role is demonstrated by the ability to anticipate emerging threats, influence enterprise strategy, modernize fraud prevention capabilities, develop future leaders, and deliver measurable customer protection and business outcomes at scale.