French Technical Support Advisor - Barcelona
Description
Reference: WESP
*You need an EU passport to apply*
We offer
- Performance bonuses
- Paid training and education
- Relocation package (flight ticket and one month accommodation)
- Discount on gym membership
- Potentially Spanish lessons
- Development opportunities (get promoted within the company)
- Public health insurance
- Social activities: strolling around the city, hiking, team building, BBQ, etc
The job
As a Technical Customer Support, you will primarily take inbound calls and emails, and live chat with customers. Your daily work will include tasks like these:
- Maintaining relationships with clients through phone communication
- Providing clients with product knowledge
- Effectively managing all incoming incidents, such as calls and emails
- Collecting information from clients and resolving technical issues
Your qualifications
💭 You speak French at a native level and you are fluent in English (B2).
🎓 Experience in customer and IT support is a plus.
💻 You have a good understanding and level of computer handling skills.
💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.
🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.
If you have any questions about the position, please feel free to send an email to [email protected]. Our recruiters are ready to help answering any question you may have!