Front Desk Attendant
Posted Updated
Description
- Provides customer service and support to guests with questions and inquiries via phone, direct mail, and direct contact.
- Provides an enjoyable vacation experience from check in to check out. Educates the guests on hotel policies and area events and attractions. Performs as hotel curb-side greeter and express check in agent for guests upon arrival. Conducts switchboard operations and relays guest’s messages/incoming mail when appropriate.
- Responds to guest inquiries, questions, suggestions and resolves minor complaints and discrepancies. Follows up with the Front Office Manager or VSA Resorts Manager as appropriate.
- Processes reservation payments, deposits, and refunds. Confirms address, telephone, and email information for all guests.
- Reconciles shift activity reports and performs key and folio audits.
- Enforces hotel policies and procedures.
- Coordinates housekeeping and maintenance reported requests and follows up with guests.
- Performs related duties as assigned or as situation dictates.