Front Desk Monitor

Position: Front Desk Monitor

The Front Desk Monitor answers telephone calls and takes messages for staff, receives and assists visitors, receives and routes deliveries, aids residents, and controls front door access.

Empower Residence is a 24/7 transitional housing program for women, operating under HRA/DSS guidelines. As an enhanced shelter, we support residents facing challenges such as mental health needs, substance use, unemployment, and poverty. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/services/housing

Location: New York, NY 10023

Minimum Qualifications:

High school degree or GED preferred with at least two years of relevant experience.
A Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.
Must be able to perform diverse tasks with ease and maintain confidentiality.

Certifications that are required within 90 days of hire (3 months) VOA will cover the cost:

Coordinator of Fire Safety & Alarms (F80)
Food Service Handler Certificate
Fire Guard (F02)

Certifications that are required within 180 days of hire (6 months) VOA will cover the cost:

CPR/First Aid Certificate

Front Desk Monitor Principal Responsibilities:

Greet all visitors; assist them directly or announce their arrival to staff or residents.
Ensure that all clients sign in and out as required.
Route mail and deliveries as required.
Handle or assist in crisis intervention.
Follow assigned procedures in emergency situations.
Conduct rounds at residence as assigned

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

Medical, Dental, & Vision Coverage
Prescription Coverage
Life Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off, including a Paid Birthday Holiday

And much more!