Front Desk Receptionist (4883)

Make Connections. Create Belonging. Help Our Club Run Smoothly.

At the Boys & Girls Clubs of the Fox Valley, our mission is simple and powerful: to inspire and enable all young people, especially those with unmet needs, to reach their full potential as productive, responsible, and caring community members.

Everything we do is rooted in our values: Kids First, Caring Adults, Safe & Healthy Environments, Responsible Stewardship, and Opportunity for All.

We’re youth-centered, collaborative, and committed to creating spaces where young people feel welcomed and supported. Every day, our team works to ensure young people experience supportive relationships, safety, recognition, opportunity, fun, and belonging.

If you enjoy connecting with people, creating a welcoming environment, and being the friendly face that helps keep things running smoothly, this is where you belong.

About the Role

As a Front Desk Receptionist, you’ll be one of the first people our members, families, visitors, and community partners meet when they enter the Club. You’ll provide a welcoming and professional experience while answering phones, assisting visitors, supporting member check-in, maintaining records, and helping with the day-to-day administrative needs of the Club.

In this role, you will:

• Greet and assist youth, families, visitors, community partners, and others who visit the Club.
• Answer phones, provide general information, and connect callers with the appropriate team member.
• Welcome and check in members during non-school days and summer programming.
• Interact with and assist youth as needed.
• Enter program and incident information and maintain accurate files and records.
• Help keep the front desk welcoming, organized, and running smoothly.
• Provide administrative support and assist with special projects as needed.
• Work collaboratively with team members across the organization to support a positive Club experience.
• Demonstrate a commitment to excellence, aligning your work with the organization’s values, mission, strategic priorities, and policies.

This list reflects the primary duties and responsibilities of the role and is not intended to be all-inclusive.