Front Desk Receptionist

This position will be shown as Confidential on ADP as it is a student job board only and all jobs are advertised and communicated through Handshake. However, please note that the information obtained through this process is shared with Human Resources, Hiring Managers/Supervisors, Recruiters, Payroll, and/or other decision-makers that need the information to complete the hiring process at Detroit Mercy.

Position Type: Federal Work Study Only

Essential Duties and Responsibilities

Attend to campus visitors

• Maintain compliance with established campus visitor policies in coordination with Public safety.
• Greeting visitors in a kind and friendly manner
• Direct visitors, vendors, and patients to the clinic
• Maintain compliance with facility access restrictions
• 0 Escort campus visitors to secure locations (i.e. Admin Suite, library, Student Services office, classrooms for events, upstairs, etc.)
• Interact with sales representatives, vendors, members of the public
• Call administrators to check availability
• Take information to follow up with departments
• Accept and route delivery services for all programs on Novi campus
• Manage building mail and package service

Check outside mailbox daily and maintain practices for mail operations consistent with university facility operations.

• Sort and deliver USPS mail (Clinic, UDMSO, MEAGN program, student mailboxes)
• Purchase postage and send outgoing mail via Pitney Bowes postage machine
• Receive packages from UPS, FedEx, Amazon, etc.
• Sorting and deliver packages (Clinic, UDMSO, MEAGN program, student mailboxes)
• Unpack and put away items at the department's direction
• Dispose of boxes according to waste management and facilities practices

Manage package returns

• Print return labels
• Repack packages
• Schedule package pickups; communicate with carriers

Communicate with housekeeping

• Field housekeeping requests from all Novi campus constituents
• Alert custodial staff (i.e. list) of day-to-day housekeeping needs; special event needs; emergency issues as needed
• Communicate with Aramark for unmet concerns through regular meetings

Manage building announcement boards

• Update building monitors
• Receive and/or create slides with University events and updates
• Update student announcement board
• Communicate with student groups and Novi campus offices to promote events, activities, and announcements for campus community

Communicate with Facilities

• Submit faculty work orders
• Pick up keys from the McNichols campus

Manage miscellaneous tasks

• Water plants in the lobby
• Assist with events during lunch hours

Attend to faculty/staff printer

• Monitor, order, and fill pape
• Monitor, order ink and waste cartridges
• Notify IT personnel when ink cartridges needs to be installed
• Notify Millenium of machine malfunction

Requirements:

Minimum Qualifications:

• A high school diploma or GED Currently enrolled at the University of Detroit Mercy as a full time or part-time student

Knowledge, Skills, and Abilities:

• Organizational skills
• Strong communication skills
• Strong problem-solving skills

Physical Requirements:

• Job may require lifting light weight objects (1 to 10 pounds) with no repetitive bending or stooping. Occasionally lifting average weight object (1 to 10 pounds)

Anticipated Schedule:

• Monday-Friday; 8:00 am-4:00 pm

Licenses/Certifications

• Drivers Licenses

Job Contact:

• Leah Faraj - (248) 675-0825 - [email protected]

Special Instructions to Applicants

Michigan’s largest, most comprehensive private University, the University of Detroit Mercy is an independent Catholic institution of higher education sponsored by the Religious Sisters of Mercy and Society of Jesus. The university seeks qualified candidates who will contribute to the University’s mission, diversity, and excellence of its academic community. The University of Detroit Mercy is an Equal Opportunity Affirmative Action Employer with a diverse student body and welcomes persons of all backgrounds.