Front of House Luggage Porter, The Savoy Hotel, 0-hours Casual Contract

Job title: Casual Luggage Porter

Department: Front of House

Inspired & supported by: Head Porter

Salary: £14,93 (including service charge)

Your purpose will be: To be a key player at the heart of our operation. Taking pride in supporting a perfect arrival and memorable departure for our guests. Honouring guest requests throughout their stay with efficiency and personality.

You will be accountable for:

• Ensuring the delivery, security and storage of guest luggage and belongings

• Delivering all guest requests in line with our service standards while taking every opportunity for personalisation

• Working closely alongside the Front of House team to assist with a wide variety of guest requests

• Always putting our guests first

Your key responsibilities & contribution will be:

• To provide a seamless luggage service while assisting with the arrival/departure experience.

• To accurately record all guest luggage and to ensure it is handled and stored securely

• To engage enthusiastically in guest interactions demonstrating knowledge and personality

• To use correct lifting and carrying procedures

• To be present in the Front Hall and the entrance of the hotel to assist guests and the Front of House team wherever needed

• To have thorough knowledge of hotel services, facilities and local area to share with our guests

• Polishing guest shoes

• Ensure that all deliveries for guests and for colleagues are correctly recorded and delivered to the correct destination in a timely fashion

• Provide errand services for guests as requested

• Carry out wrapping and packing of parcels

• Sort the incoming mail and deliver to the designated areas

• To assist the door team in providing parking assistance upon arrival and departure of guest vehicles

• When accepting a vehicle ensure relevant checks are carried out and recorded

• Other duties as specified by Guest Experience leadership

What you will need to do this role:

Essential:

• The ability to prioritise and organise yourself

• Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.

• Able to work under pressure and at high speed.

• Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.

• CAN DO attitude and able to adapt to changes

• Problem solving abilities

• Attention to detail

• Highly responsible and able to work independently with little supervision and also able to follow directions thoroughly

• Flexibility to work different shifts

Desirable:

• 1 year minimum experience in the hospitality industry preferred.

• Experience in valet parking

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary and pension

• Accrued holidays

• Exclusive discounts:

• Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)

• 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants

• 20% off at other Gordon Ramsay restaurants and Restaurant 1890

• Colleague restaurant, interfaith prayer room and wellness room

• Laundry services for all colleagues

• Gym access

• Local discounts for F&B and retail