FRONT OFFICE ASSISTANT (GOLDEN HERITAGE)

The Front Office Assistant will perform a variety of general clerical duties and special projects. Thie Front Office Assistant will also learn about insurance sales.

ESSENTIAL JOB FUNCTIONS:

• Greets and checks-in clients visiting the GHIA office with Medicare enrollment inquiries.
• Contacts clients who have completed PTC (Permission To Call) consent to follow up with their Medicare and/or enrollment questions.
• Schedules and maintains appointments to promote sales and enrollments
• Answers phone calls and respond to inquiries appropriately.
• Calls clients to remind them of upcoming appointment and/or changes
• Assists in marketing events and information seminars
• Prepares and send out marketing materials for GHIA.
• Assists in other outreach projects.
• Reviews and responds to client inquires received via GHIA website, or forwards to appropriate personnels
• Complies to HIPAA protocols and obtains proper consent.
• Performs other job duties as required by manager/supervisor.