Front Office Manager | Opening Mama Shelter Amsterdam (F/M/NB)

Would you like to join us and contribute to write the first pages of this story?

You must be fluent in English, being comfortable in Dutch is a plus. Any additional language is a bonus.

THE MISSION?

Our customers and the reception team are in good hands with you 🤗.

Just like Mama, you ensure that each welcome and interactions are personalized and warm, not just at the beginning, but maintained at all times of the day. 🌟

You recruit, train, lead & coordinate the Front Office team in addition to taking on many responsibilities. 📋👥

As head of department, you are the direct spokesperson and create the link ♾ between the staff, your team and Management. 🔗

You are in charge of managing & solving customer issues and complaints in order to retain our customers. 💬🛠️

Involved in the marketing of Mama services, you inspire the promotion of our shop (sale and merchandising of products) 🛍️, the restaurant🍽️ and our events. 🎉

The customer experience must be perfect ✨ and you guarantee it 🤜.

MADE FOR YOU? ONLY IF…

• Your leadership is natural & effective; everyone knows that when Mama is not there, the children will play, but Mama can count on you ✊!

• You know how to identify talents and develop them; red chair and buzzer: it's your turn! 🛑💫

• You know how to mobilize the necessary resources (Human, Financial & Administrative) to succeed in your mission.

• You know how to drive sales, without turning into the Wolf of Wall Street 🤑💵.

• With excellent customer relations, you never run out of resources when faced with a customer situation.

• Confidentiality is important to you: what happens to Mama stays with Mama 🤐.

• You get your hands dirty and think that leading by example is the key to success.

• You know how to optimize sales and occupancy: 100% OBJECTIVE! 💯🤩

• True teacher, you like to transmit your knowledge and develop the young Padawans into Jedi.

YOUR LITTLE EXTRAS :

• For you The Shining is not only a horror movie but above all, a film about a hotel 😱🏨.

• You are a real leader, and you know how to motivate your team!

• You master Opera Cloud.

• Unbeatable at Monopoly you know how to put the right price at the right time 💸!

Next, we're sure you know the tune 🎶:

First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang!
Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.