Front Office Supervisor - Franchise

DoubleTree by Hilton Vienna Bosei is located directly in the Wienerberg recreation area in Vienna's 10th district and enjoys excellent access to public transportation. The hotel features state-of-the-art meeting rooms, a restaurant with views of the surrounding greenery, a cozy bar, and a fitness center.

As part of VERKEHRSBUERO, Austria's largest tourism group, our corporate culture is defined by open communication, mutual respect, and a strong commitment to equal opportunities within an environment characterized by flat hierarchies. VERKEHRSBUERO offers a wide range of career opportunities and actively supports the personal and professional development of its employees.

YOUR ROLE

• Provide friendly, attentive, and professional service to our guests from check-in to check-out
• Perform professional check-ins and check-outs using our hotel management system, PEP
• Proactively advise and assist our discerning guests with a variety of requests and inquiries
• Lead, motivate, and support the Front Office team, including onboarding new team members
• Ensure smooth operations throughout each shift
• Implement and monitor internal quality standards
• Serve as the first point of contact for guest feedback, requests, and complaints
• Handle internal billing processes and daily cash balancing
• Perform administrative and organizational tasks as part of the daily business
• Manage correspondence via phone and email
• Process invoices accurately and carry out shift and daily closing procedures

YOUR STRENGTHS

• Completed hospitality or tourism-related education and/or several years of experience in Front Office operations
• Strong IT skills, ideally including experience with the hotel software PEP
• Enjoy working with people and providing support to both colleagues and guests
• Experience in guest and customer service
• Self-motivated, flexible, and confident in your approach
• Strong organizational skills, a solution-oriented mindset, and a sense of responsibility
• Outgoing and communicative personality with a warm and positive attitude
• Excellent German and English language skills; additional languages are an advantage

WHAT WE OFFER

• Flexibility: We create your work schedule together with you within a 5-day workweek
• Employee Restaurant: Complimentary meals provided daily during working hours
• Learning & Development: Individual training and development programs tailored to your professional goals
• Career Opportunities: Diverse development prospects within Austria's largest tourism group
• Team Spirit: A family-oriented work environment complemented by various company events
• Leisure & Benefits: One complimentary overnight stay per year at a hotel of your choice within our portfolio, plus exclusive partner benefits through corplife.at
• Staff Rates: F&B discounts, special rates at our hotels, and attractive travel discounts
• Health & Wellbeing: Preventive healthcare services, occupational health support, corporate fitness rates, bike leasing, and more

For the position of Front Office Supervisor (m/f/d), the collective agreement provides a minimum gross monthly salary of €2,263. Depending on your qualifications and professional experience, we offer a competitive salary with the possibility of an overpayment up to €2,500 gross per month.