Fulfillment Operations Manager

About the role

We are seeking a reliable, hands-on Fulfillment Operations Manager to take full ownership of our day-to-day fulfillment operations & team, including purchasing of equipment and components, shipping/receiving, technical fulfillment/programming.

What you'll do

1. Fulfillment & Firmware Programming

• Lead & supervise daily fulfillment employees & workflows, including programming firmware onto hardware, running functional tests, and conducting QA checks before shipping.
• Build and refine standard operating procedures (SOPs) centered around the fulfillment and warehouse operations.

2. Shipping & Logistics

• Pack, label, and prep outbound equipment.
• Generate shipping labels, commercial invoices, and handle customs paperwork for international shipments.
• Manage all shipment through our primary shipment vendors, UPS and DHL.
• Maintain clean, organized, and safe warehouse storage and workbench areas.

3. Purchasing & Inventory Management

• Monitor component and equipment inventory levels; reordering stock from vendors before shortages occur.
• Issue purchase orders to suppliers and vendors for materials, electronic components, and warehouse supplies.
• Receive incoming shipments, verify packing slips against purchase orders, and input data into our inventory management system.

4. Team Leadership

• Lead & supervise fulfillment team members and help them grow and develop in their careers
• Oversee continuous improvement and training efforts of current employees, as well as training & onboarding of future employees.

Qualifications

Ideal Requirements

• Warehouse & Logistics: 2–4+ years of experience in warehouse management, shipping/receiving, inventory tracking, or technical fulfillment.
• Detail-Oriented: Exceptional organizational skills for tracking purchase orders, inventory counts, and shipping documentation.

• Leadership Experience: Experience as a team lead or supervisor of a team.

Technical & Skills (Nice to Have)

• Experience with Zoho Inventory.

• Experience communicating with component distributors (Mouser, Digi-Key) and quick-turn PCB fab houses.
• Demonstrated ability to act as a bridge between teams for coordination and communication.

Physical Requirements

• Ability to lift up to 50 lbs.
• Ability to stand, bend, and move throughout the warehouse during daily fulfillment routines.
• Motor skills suitable for programming and testing components and hardware