Future Opportunity: Service Designer - Senior Consultant
Description
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Do you want to use service design to make systems simpler, fairer and more effective?
Are you ready to work in a collaborative environment in a purpose-driven business where you can be part of a diverse practice of talented service designers who grow and learn from one another?
As a Service Designer, you’ll connect people, processes and technology to improve how services are delivered, whether that’s helping citizens navigate essential forms or supporting employees with the tools they use. Some projects are high-profile and public-facing while others focus on the behind-the-scenes systems that keep services running smoothly.
The role
You’ll identify and help solve the more complex service problems that our clients face. You’ll investigate, define and design the end-to-end, front-stage and back-stage service journey. You’ll consider the problem and solution spaces, balancing user needs, business goals and technical considerations.
You’ll play a leadership role in projects and guide the direction of work. You’ll build relationships with senior stakeholders and other interested parties. You’ll support less experienced colleagues and share your extensive knowledge widely.
You'll ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards and procedures while working on client.
If you have less leadership experience, consider our consultant service designer role.
Requirements
This role involves weekly on-site work, and you’ll be required to travel regularly to client locations across the UK. We’re looking for people who value in-person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our clients.
Due to the nature of this role, you must either hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process.
SC clearance is granted in line with UK Government security vetting requirements. Typically, applicants must have UK citizenship and have lived continuously in the UK for at least the past five years, with no single absence exceeding 28 consecutive days. Nationality and immigration status may also be considered as part of the vetting process. We are unable to progress applications from candidates who do not meet these requirements.
If you are unsure whether you meet the eligibility criteria, we encourage you to review the guidance or discuss this with us before applying.
We are recruiting for multiple positions, with opportunities available immediately and in the coming months. If you are interested in joining Opencast, we encourage you to apply.
Essential experience
In your CV and interview you’ll need to show how you have:
- Experience with the GDS / Gov Design Systems
- Analysed and synthesised complex information into actionable insights, needs and recommendations
- Conveyed complex information to different audiences, using appropriate creative techniques
- Designed artefacts to evidence existing systems and experiences
- Designed and facilitated user research, workshops and co-design sessions
- Designed accessible and inclusive end-to-end services
- Analysed the impact and integration of all aspects of a service in the context of a larger service ecosystem
- Worked across multiple work streams
- Led discussions with product owners to plan and produce roadmaps
- Planned and executed service design practices to different timescales
- Considered future business needs and wider client strategies.
- Designing to government service standards
- Working in agile delivery teams
As well as service design skills, you’ll need to show that you have:
- Built trust and strong working relationships with senior stakeholders
- Respectfully and effectively challenged proposed decisions or solutions
- Created common ground between people
- Assigned tasks and set project milestones for yourself and others
- Coached less experienced practitioners
At the interview, we’ll ask you to present a piece of work that demonstrates this experience.
Salary
£64,001 - £70,000 per annum.
What we offer
A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You’ll also benefit from 25 days’ holiday and access to 3 annual “life happens” days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team.
Where you’ll work
This role requires regular on-site attendance at our HQ, hub offices, and client sites, as well as the ability to work from home. Applicants must be able to travel to offices and client sites across the UK as part of their normal working arrangements, as travel is essential for fulfilling the responsibilities of the role.
We include you
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Interview
Interviews will be conducted via Microsoft Teams. We’re happy to make adjustments to support your needs.
Want to know more?
Visit our website or email [email protected]
Skills
As published by lever · 14 questions · 4 written answers
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, What is your age range?Please select from the options below., Which ethnicity do you most closely identify with?This question is multi-selection, please select all that apply., Which of the following best describes your sexual orientation?This question is multi-selection, please select all that apply., Which of the following best describes your gender identity?This question is multi-selection, please select all that apply., Do you identify as Neurodivergent?You don’t need a formal diagnosis to answer. Consider how you relate to neurodivergence, the traits you identify with, the impact it has on how you work and what you’ve learned about yourself through research or guidance. This question is multi-selection, please select all that apply., Do you consider yourself to have a disability or long-term health condition?This question is multi-selection, please select all that apply., Have you previously served, or do you currently serve in the UK armed forces?Please select from the options below., Are you returning to work after a career break? (of a period of more than 12 months) Please select from the options below., Socio-Economic Background: What was the occupation of your main household earner when you were aged about 14? Please select from the options below.
Pick from a list (10)
- Are you eligible to work in the UK?
- Do you live within 45 miles of any of our hub locations (or within 80 miles if you are based in London)?
- Our Hybrid working policy means that your working time at Opencast will be split between multiple locations, including from our HQ and hub locations, client site or home. Travel across the UK is part of life at Opencast. This varies in frequency, and takes into account requirements of your work, our clients and your team. - Are you happy to travel as part of our hybrid model?
- Are you looking for contract or perm opportunities with Opencast?
- If offered a position, when would you be available to start (or what is your current notice period)?
- If you are successful with us, we will be required to carry out background checks (checks include basic Disclosure, References and Financial). Are you comfortable with this?
- Would you like to be considered under the Disability Confident Interview Scheme? (Opting in means you are disclosing a disability only for the purpose of the interview guarantee. This will not be treated as a request to record your disability or to arrange any adjustments.)
- Have you served, or are you currently serving, in the UK Armed Forces?
- Security Clearance Requirement: This role requires Security Check (SC) clearance from the UK Government. To be eligible, you must have lived in the UK for the last 5 years, not spent 28 consecutive days or more outside the UK at any one time during those 5 years, and be willing to complete background checks. Please select the option that best describes your current status:
- How did you hear about this job opportunity?
Written answers (4)
- If you selected "Yes - Other", Please Specify your Right to Work in the UK optional
- Please confirm your current location
- If you currently hold SC clearance, please provide the following (if known): Sponsoring organisation / Expiry date
- If you selected "Referred" or "Other," please provide additional details in the space below (e.g., the name of the person who referred you, or a brief explanation of how you heard about this opportunity)