General Manager (DSM)

The General Manager (GM) is responsible for the overall leadership, operational performance, and financial results of the Fixed Base Operator (FBO). This role oversees customer relations, line service operations, accounting, health, safety, environmental compliance, and facilities, while planning and coordinating the sale and delivery of general aviation services, including fuel, hangar, and office rentals.

The General Manager provides day to day leadership to ensure safe, reliable, and high quality service, serves as the primary liaison to the airport community, and fosters a positive, accountable team culture that delivers exceptional service to both internal and external customers.

Operations & Financial Leadership

• Assist in the development and execution of the annual operating plan and budget for the business
• Implement and maintain standardized service levels, pricing strategies, and operating procedures across fuel (Jet A and Avgas), hangars, office rentals, and facilities
• Monitor operating performance across business units (e.g., line service, hangar operations) and implement corrective actions as needed
• Manage inventory, equipment, tools, and vendor relationships to support efficient operations
• Oversee capital expenditures, facility maintenance, and asset management

Revenue Growth & Customer Strategy

• Manage hangar occupancy and customer mix to drive fuel volume growth and long term revenue
• Identify and pursue prospective anchor hangar tenants
• Support lease renewals, extensions, amendments, and major customer agreement negotiations
• Ensure consistent delivery of high quality customer service and brand standards

People Leadership & Development

• Lead, coach, and develop FBO staff, including Line Service Technicians (LSTs), Customer Service Representatives (CSRs), GSE Mechanics, Base Safety Coordinator, and Facilities Manager
• Support recruiting, onboarding, and ongoing training programs to build a skilled, safety focused workforce
• Promote a culture of accountability, engagement, and continuous improvement
• Ensure staffing levels and labor productivity align with business needs

Safety, Compliance & Facilities

• Champion health, safety, and environmental compliance, including adherence to local, state, and federal regulatory requirements and company standards
• Implement safety practices, training programs, and incident prevention initiatives
• Attend regular safety committee meetings
• Uphold standards for IS BAH certification and growth to achieve Stage 3 registration

Airport & Community Relations

• Serve as the primary company representative within the airport community
• Attend necessary airport meetings and maintain strong working relationships with:
  • Airport Authority and regulatory agencies
  • ARFF and public safety partners
  • Tenants, customers, and community stakeholders
• Support and participate in community and airport hosted events, such as public safety days, community outreach events, and aviation education initiatives (administrative support provided)
• Perform additional duties as assigned by the Regional Vice President or COO